Name: SendSquared
Author: SendSquared

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Accessibility Testing

Beta Testing

Continuous Integration

Cross-Browser Testing

Feature Management

Functional Testing

Development

Business Intelligence (BI)

Calendar

Collaboration

Emissions Management

Enterprise Content Management

Enterprise

Accounting

Accounts Payable

Crypto Tax

Treasury Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Custom Software Development Services

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Advertising

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

eCommerce Analytics

Sales

Cloud Security Posture Management

Security

Apparel

Banking

Direct Secure Messaging

Financial Services CRM

Geographic Information

Medical Office EMR & EHR

Mental Health

Text Analysis

Vertical-Specific

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User-Friendly Interface: Several reviewers have praised SendSquared for its user-friendly interface and ease of use. Users have found it easy to navigate and utilize the software's features, making it a seamless experience for managing email marketing campaigns.

Exceptional Customer Service: Many users have commended SendSquared for its exceptional customer service. Reviewers have highlighted the quick response times and strong commitment from the SendSquared team in helping customers succeed. This level of support has left a positive impression on users, enhancing their overall experience with the software.

Continuous Improvement: Over the course of using SendSquared, multiple reviewers have noticed that the software continuously improves and develops over time. This dedication to enhancing the user experience demonstrates SendSquared's commitment to staying up-to-date with industry trends and providing an even better product for its customers.

Limited customization options: Some users have expressed a desire for the software to provide more customization options, such as the ability to embed content into messages and adjust font colors. While it is possible that these features may be available through coding, some users feel that it would be beneficial to have these functionalities built-in without requiring technical expertise.

Lack of user-requested features: Although some reviewers acknowledge continuous improvements made to the software, there are still features that have not been implemented based on user feedback. One user mentioned that they haven't expressed their desire for additional functionality yet, but others may share similar sentiments regarding certain missing features.

Initial simplicity: In its earliest form, some users found the software to be basic. However, they also noted that ongoing updates and enhancements have transformed it into a worthy competitor against larger industry players.

Users of SendSquared have found the reporting analytics to be comprehensive and invaluable for tracking the performance of their email campaigns. With detailed insights and data, users are able to analyze key metrics such as open rates, click-through rates, and conversion rates to optimize their marketing strategies.

The auto responder feature has been highly appreciated by customers as it allows for automated responses to be sent based on specific triggers or actions. This capability enables businesses to engage with their audience promptly, providing timely and relevant information.

The image library feature has been praised for its convenience in storing and accessing images used in email campaigns. Users appreciate the ease of finding and inserting images without having to search through local files or rely on third-party platforms.

SendSquared's list management capabilities have exceeded customer expectations by allowing easy organization and segmentation of email lists. Users can efficiently manage large contact databases, ensuring targeted communication with specific segments of their audience.

The ability to create drip campaigns has proven to be a valuable tool for users. By sending a series of targeted emails over time, businesses can nurture leads and build relationships with their audience, resulting in higher engagement levels and increased conversions.

Users have found the dynamic content feature beneficial in personalizing email content based on recipient preferences or behavior. This capability allows businesses to deliver tailored messages that resonate with their audience, ultimately driving higher engagement and conversion rates.

The mobile emails functionality has been well-received by customers, ensuring that email campaigns are optimized for mobile devices. With a growing number of people accessing emails on their smartphones or tablets, this feature is crucial in delivering a seamless user experience across different devices.

The template management feature has been praised for its ease of use and flexibility in creating and customizing email templates. Users appreciate the ability to design visually appealing emails without requiring extensive coding knowledge.

The events action feature has proven useful for integrating email campaigns with events or specific actions, enhancing marketing efforts. Users can schedule targeted emails based on events or trigger actions, allowing them to reach the right audience at the right time.

The web form feature has been appreciated by customers for its ability to easily create and embed forms into email campaigns, facilitating lead generation. Users can collect valuable information from their audience directly within the email, streamlining the process of capturing leads.

The landing page functionality of SendSquared has been well-received, enabling users to create and customize landing pages for their email marketing campaigns. This feature helps businesses drive traffic to dedicated pages designed to convert leads into customers.

The personalized customer service provided by the SendSquared team has been

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Lite

Professional

Premium

ConvergeHub

SendSquared

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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