TrustRadius Insights
Serraview's Engage feature allows colleagues to have live visibility of rooms and areas, facilitating better collaboration and increasing …
Overview
What is Serraview?
Serraview is a workforce space planning and optimization application developed by the company of the same name which merged with Archibus in 2019, and is now a part of a suite of products that inclue iOFFICE, and SpaceIQ.
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What is Serraview?
Serraview is a workforce space planning and optimization application developed by the company of the same name which merged with Archibus in 2019, and is now a part of a suite of products that inclue iOFFICE, and SpaceIQ.
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What is Serraview?
Serraview Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Serraview's Engage feature allows colleagues to have live visibility of rooms and areas, facilitating better collaboration and increasing productivity. Users have praised this capability, as it enables them to easily share information, coordinate tasks, and make real-time decisions. Additionally, Serraview's incorporation of staff entry and exit data has been highly valuable in determining space utilization within buildings. By accurately tracking occupancy patterns, users can optimize space allocation, identify underutilized areas, and make informed decisions about workspace design and planning. This functionality has proven to be a game-changer for businesses looking to maximize their spatial efficiency.
While Serraview has delivered on its promise to enhance existing features and introduce new ones, feedback from users suggests that the success rate varies. Some users have reported that certain enhancements fall short of expectations or may encounter occasional glitches. However, overall, the software's ability to improve space management processes is highly regarded by customers. It empowers organizations to gain a comprehensive understanding of their workspace utilization and make data-driven decisions to optimize resource allocation.
Although Serraview offers substantial benefits in terms of space management, it is important to note that the software's space-specific nature might not appeal to all customers. Some businesses may require a more comprehensive solution that addresses other aspects beyond space utilization. Additionally, potential higher costs associated with implementing Serraview may deter budget-conscious customers from adopting the software.
Like any software product, Serraview is not immune to competition in the market. The emergence of new software packages with advanced features raises the possibility of attracting Serraview customers away. It is crucial for businesses considering Serraview to carefully evaluate their specific needs and compare available options before making a decision.
One standout feature that users have found particularly useful in Serraview is the wayfinder tool. This tool allows users to easily locate individuals by name or view floor maps for efficient space management and identifying seating arrangements. Users have praised its functionality in streamlining the process of finding colleagues and optimizing workflow within the workspace. This feature has proven to be valuable for businesses with large office premises, enabling them to improve communication and collaboration among employees.
Multifunctionality of Spaces: Many users have praised the multifunctionality of Serraview's Spaces feature. They have found the Block and Stack functions to be particularly useful for efficiently organizing and managing their workspace.
Useful reporting features: Reviewers appreciate the valuable insights and data provided by Serraview's reporting features. These reports offer information about spaces, teams, and neighborhoods within organizations, enabling better decision-making.
Ease of use: Users consistently mention that Serraview is easy to navigate and utilize effectively, even for individuals with varying levels of technical proficiency. Being tech-savvy is not necessary to make the most out of this user-friendly software.
Backend changes frustration: Users have expressed frustration with recent backend changes in Serraview, which have worsened their experience. Some users feel that these changes were not communicated effectively and they are struggling to adapt to the new system.
Slow implementation of improvements: Several users have mentioned that the implementation of suggested improvements in Serraview is slow or non-existent. They feel that their feedback is not being addressed promptly, leading to a sense of dissatisfaction and hindering their ability to fully utilize the software.
Removal of existing features: Users are disappointed when Serraview decides to disable existing reports or features without consulting its customers who actively use them. This has caused inconvenience for a number of users who relied on those features for their day-to-day work.