Name: Serraview by Eptura
Author: Eptura (formerly Condeco and iOFFICE + SpaceIQ)

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

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Serraview's Engage feature allows colleagues to have live visibility of rooms and areas, facilitating better collaboration and increasing productivity. Users have praised this capability, as it enables them to easily share information, coordinate tasks, and make real-time decisions. Additionally, Serraview's incorporation of staff entry and exit data has been highly valuable in determining space utilization within buildings. By accurately tracking occupancy patterns, users can optimize space allocation, identify underutilized areas, and make informed decisions about workspace design and planning. This functionality has proven to be a game-changer for businesses looking to maximize their spatial efficiency.

While Serraview has delivered on its promise to enhance existing features and introduce new ones, feedback from users suggests that the success rate varies. Some users have reported that certain enhancements fall short of expectations or may encounter occasional glitches. However, overall, the software's ability to improve space management processes is highly regarded by customers. It empowers organizations to gain a comprehensive understanding of their workspace utilization and make data-driven decisions to optimize resource allocation.

Although Serraview offers substantial benefits in terms of space management, it is important to note that the software's space-specific nature might not appeal to all customers. Some businesses may require a more comprehensive solution that addresses other aspects beyond space utilization. Additionally, potential higher costs associated with implementing Serraview may deter budget-conscious customers from adopting the software.

Like any software product, Serraview is not immune to competition in the market. The emergence of new software packages with advanced features raises the possibility of attracting Serraview customers away. It is crucial for businesses considering Serraview to carefully evaluate their specific needs and compare available options before making a decision.

One standout feature that users have found particularly useful in Serraview is the wayfinder tool. This tool allows users to easily locate individuals by name or view floor maps for efficient space management and identifying seating arrangements. Users have praised its functionality in streamlining the process of finding colleagues and optimizing workflow within the workspace. This feature has proven to be valuable for businesses with large office premises, enabling them to improve communication and collaboration among employees.

Multifunctionality of Spaces: Many users have praised the multifunctionality of Serraview's Spaces feature. They have found the Block and Stack functions to be particularly useful for efficiently organizing and managing their workspace.

Useful reporting features: Reviewers appreciate the valuable insights and data provided by Serraview's reporting features. These reports offer information about spaces, teams, and neighborhoods within organizations, enabling better decision-making.

Ease of use: Users consistently mention that Serraview is easy to navigate and utilize effectively, even for individuals with varying levels of technical proficiency. Being tech-savvy is not necessary to make the most out of this user-friendly software.

Backend changes frustration: Users have expressed frustration with recent backend changes in Serraview, which have worsened their experience. Some users feel that these changes were not communicated effectively and they are struggling to adapt to the new system.

Slow implementation of improvements: Several users have mentioned that the implementation of suggested improvements in Serraview is slow or non-existent. They feel that their feedback is not being addressed promptly, leading to a sense of dissatisfaction and hindering their ability to fully utilize the software.

Removal of existing features: Users are disappointed when Serraview decides to disable existing reports or features without consulting its customers who actively use them. This has caused inconvenience for a number of users who relied on those features for their day-to-day work.

Serraview is a workforce space planning and optimization application developed by the company of the same name which merged with Archibus in 2019, and is now a part of a suite of products that inclue iOFFICE, and SpaceIQ.

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Serraview by Eptura

Workspace Planning

Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16.3 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realize a better future at work. Eptura is the company formed from the merger of Condeco and iOffice + SpaceIQ.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Serraview?