Name: ServiceBench
Price: 119 USD
Author: Asurion Services

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

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Jobber

Jobber - Field Service Software

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ServiceBench by Asurion is a field service management software that aims to optimize businesses by connecting their entire network, simplifying processes, and increasing productivity. According to the vendor, this software caters to the needs of service providers and enterprise users across various industries, including appliance repair, electronics repair, HVAC, plumbing, and more. ServiceBench offers features and capabilities to streamline operations and enhance service events for businesses of all sizes.

## Key Features

**Transparency**: According to the vendor, ServiceBench provides a comprehensive view of service events, ensuring alignment among workers, technicians, and customers. It simplifies tasks and improves communication and collaboration.

**Administrative tools**: ServiceBench offers a complete solution to manage customer intake, work in progress, tech management, claim collection, customer communication, and parts operations. The vendor claims that these tools optimize administrative processes, improving efficiency and productivity.

**Service scheduling**: According to the vendor, ServiceBench enables real-time technician selection, scheduling, and management. The tool tracks service event progress, providing visibility and control over the scheduling process.

**Customer self-service**: ServiceBench includes a multi-lingual portal that allows customers to check service event status, schedule, reschedule, and cancel appointments. It empowers customers by providing control and convenience in managing their service needs.

**Customer communications**: ServiceBench automates SMS notifications and outbound reminders to keep customers informed throughout the service process, according to the vendor. It also offers a Remote Viewer feature (additional cost may apply) for customers to remotely monitor technician progress.

**Customer peace of mind**: The vendor emphasizes customer security and well-being through features like eSignature, background screens, and Track My Tech. These features provide assurance and contribute to a positive service experience.

**Parts**: ServiceBench provides insights into part availability, ordering, status updates, and shipping information, according to the vendor. It includes inventory management to efficiently control stocking levels and optimize parts operations.

**Business profile**: ServiceBench offers robust capabilities to manage coverage areas, products, brands serviced, availability, pricing, and technician qualifications, according to the vendor. It provides a centralized platform to manage and customize business profiles, ensuring accurate and up-to-date information.

**Reporting & dashboards**: ServiceBench provides actionable information through dashboards and customized reports, according to the vendor. Users gain real-time visibility into key business processes, identify operational efficiencies, and make data-driven decisions.

**Claims & invoicing**: According to the vendor, ServiceBench simplifies claims processing by providing an online system that unifies service providers and integrates with enterprise systems. It enables real-time automated claims submission and approval, incorporating service history, entitlement, and product registration data.

Basic

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

Connect

Grow

Plus

Core

Connect (individual)

Grow (individual)

Silver

Gold

Free

Bronze

Jotform

ServiceBench

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Asurion Services

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Field Service Management Software

ServiceBench

Overview

What is ServiceBench?