ServiceTracker

ServiceTracker is a field service management solution specifically designed for the pest control industry. It caters to pest control professionals, field service technicians, operations managers, and service managers in pest control companies of all sizes. According to the vendor, ServiceTracker streamlines operations, improves efficiency, and ensures regulatory compliance for businesses in the pest control industry.

Key Features

Compliance Management: ServiceTracker is designed to meet the strict regulations set out by governing bodies and associations in the pest control industry. It handles compliance issues related to GDPR and Security, Food Safety Standards, Health and Safety, and customer policies. According to the vendor, it keeps regulations up to date and ensures compliance is maintained.

Designed by Pest Control Veterans: ServiceTracker has been developed in collaboration with professionals in the pest control industry. The features are based on recommendations from pest controllers, making it a system designed by and for pest controllers, according to the vendor.

Paperless Solution: ServiceTracker eliminates the need for physical paperwork and filing cabinets. It provides an all-in-one solution with information accessible at the touch of a button, saving time and effort by providing instant access to service reports and other important documents, according to the vendor.

Improved Efficiency and Profitability: ServiceTracker streamlines back-office tasks, allowing technicians to spend more time servicing customers and completing job work. According to the vendor, customers report higher profits, faster sales, increased cash flow, and less time on the road. It enables businesses to scale and grow without the hassle of technology.

Invoicing and Finance Integration: ServiceTracker offers integration with finance systems, including Sage and Xero. It automates the invoicing process, reducing administrative tasks and minimizing human errors. According to the vendor, this provides fast, reliable, and secure service to customers while improving efficiency and profit margins.

Real-time Customer Portal: Customers have access to real-time data through the ServiceTracker customer portal. They can manage pest activity on their sites and view service reports, trend analysis, actions, and more. According to the vendor, this meets the increasing demand for tech-savvy solutions and enhances customer satisfaction.

Trend Analysis and Reporting: ServiceTracker captures and analyzes data to provide trend analysis and reporting. It presents graphical representations of data, including glue board counts, bird and nest removal quantities, rodent and insect activity, and more. According to the vendor, reports can be emailed directly to customers, providing valuable insights and enhancing transparency.

Barcode Scanning and QR Codes: ServiceTracker supports barcode scanning and QR codes for easy access to control points and other items. It captures the exact location of scanned items and provides a map of scanned items with date and time stamps. According to the vendor, this feature improves efficiency and accuracy in tracking and managing items.

Signature Capture: ServiceTracker allows technicians to capture customer signatures electronically. It provides the option to obtain written signatures or record the absence of a customer on-site. According to the vendor, this enhances documentation and ensures accurate record-keeping.

Stock Control and Management: ServiceTracker offers stock control features to track and trace stock from delivery to technician usage. It sets thresholds for stock replenishment and provides a full audit trail of stock movement. According to the vendor, this ensures efficient stock management and reduces the risk of stockouts or overstocking.