Name: SERVTRAC
Price: 15000 USD
Author: AMTECH Computer Services

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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SERVTRAC® Field Service Management is a suite of service management tools designed to simplify business processes, reduce overhead, improve service delivery, and increase technician productivity for field service organizations. This solution is suitable for field service organizations of all sizes, including commercial equipment manufacturers, distributors, and independent service contractors. It is widely used by professionals in industries such as commercial equipment manufacturing, distribution, HVAC, and plumbing.

**Key Features**

**Dispatch & Scheduling**: According to the vendor, SERVTRAC® provides tools to improve service execution, meet Service Level Agreement requirements, manage planned preventative maintenance calls, and recommend the best technician for the job based on qualifications, availability, and location.

**Mobile Workforce Management**: The vendor claims that SERVTRAC® Mobile enables technicians to access real-time information, schedule appointments, create invoices, and manage inventory, potentially resulting in improved customer satisfaction and first-time fix rates.

**Order Processing**: The vendor states that SERVTRAC® streamlines the processing of quotes, sales orders, service orders, parts orders, and contract orders, ensuring efficient management of sales and service departments.

**Warranty & Contract Management**: According to the vendor, SERVTRAC® tracks and reports warranty costs, provides real-time access to equipment warranty information, and automates contract billings, inspections, management, and renewal processes.

**Inventory Management**: The vendor claims that SERVTRAC® offers a scalable solution for tracking parts and serialized items across single and multi-warehouse environments, enabling efficient stock replenishment and just-in-time inventory management for service calls.

**Reporting & Analysis**: According to the vendor, SERVTRAC® leverages Microsoft® SQL Server® to provide interactive reporting, dashboards, and key performance indicators (KPIs) to measure performance, potentially improving customer satisfaction and lowering operating costs.

**Financials**: The vendor states that SERVTRAC® integrates with Microsoft® Dynamics GP and other accounting solutions to provide an integrated accounting solution for financial management, payroll management, and business intelligence and reporting.

**Azure Cloud**: According to the vendor, SERVTRAC® FSM is a SaaS application powered by Microsoft® Azure technologies, offering scalable, reliable, secure, and cost-effective deployment options for public, private, and hybrid cloud environments.

**Integration Services**: The vendor claims that SERVTRAC® Integration Manager uses Microsoft® Web Services to manage secure and reliable data integration, allowing seamless integration with other systems to meet specific custom needs.

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Field Service Management Software

SERVTRAC

Overview

What is SERVTRAC?