TrustRadius Insights
Shippeo is a valuable software for logistics and transport companies that encounter significant difficulties with tracking shipments, …
Overview
What is Shippeo?
Shippeo, a European provider of real-time transportation visibility headquartered in Paris, helps major shippers and logistics service providers leverage transportation to help deliver exceptional customer service and achieve operational excellence. Their Multimodal Visibility Network connects FTL, LTL, parcel, and container…
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What is Shippeo?
Shippeo Video
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Shippeo Technical Details
| Operating Systems | Unspecified |
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| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Shippeo is a valuable software for logistics and transport companies that encounter significant difficulties with tracking shipments, communicating accurate ETAs with their clients, and managing the changing deliveries. The solution provides real-time monitoring of trucks' locations and enables sharing the exact ETA with stakeholders, increasing customer satisfaction. In addition to improving customer service by providing notifications and displaying truck positions in the fleet, it streamlines the organization and management of deliveries, allowing for more time spent on essential tasks.
Another business problem solved by Shippeo is delivering more transparency while enhancing traceability. The software offers a centralized platform for integrating all carriers, minimizing the need to push carriers into distinct platforms while providing additional value-added services to customers. With real-time visibility through Shippeo, transport companies can track their deliveries effectively. It also enables anticipation of potential delays, proactive solutions to be found, and instant access to predictive and actual information on all deliveries. All this results in a better customer experience, improved unloading processes, and detailed analysis enabling quick targeting of failures. Finally, Shippeo provides EDI interfaces that help improve productivity by saving time associated with secure exchanges between organizations involved in shipping goods.
User-friendly Platform: Users have consistently praised Shippeo's user-friendly platform. The web interface is intuitive and easy to navigate, allowing customers to customize their experience according to their needs. Many reviewers have mentioned how simple it is to use the platform.
Reliable Arrival Time Estimation: Customers appreciate Shippeo's reliable and accurate estimation of arrival time at the destination point. This feature allows users to keep their clients informed, leading to greater trust in the service provided by the company. Several reviewers have highlighted this as a key benefit of using Shippeo.
Real-time Visibility Feature: Shippeo's real-time visibility feature has been seen as revolutionary by many customers who believe that it represents the future of transportation logistics. This feature connects all suppliers, plants, and carriers for mutual success, providing increased transparency throughout the supply chain. Many users are excited about this innovative approach offered by Shippeo.
Manual Updates: Some users have found the manual client database updates time-consuming and tedious, which can be a barrier to efficient use of the platform.
Transporter Connection: Several reviewers reported difficulties with transporter connections on the platform, which can make implementation more challenging.
Configuration Complexity: The configuration of the platform has been noted as complicated by some users, especially for larger clients with high RTT requirements.
Users recommend Shippeo for its constantly evolving solution that takes into account the constraints of both shippers and carriers. They believe it provides visibility to shippers and establishes relationships with both parties, making it a valuable tool for controlling the supply chain and addressing pain points in the industry. Users appreciate the great support provided by Shippeo, stating that all their questions are answered. They suggest giving Shippeo a chance as they believe it can benefit businesses. Additionally, users recommend adopting Shippeo for better control over the supply chain and highlight its additional customization options. Users find working with Shippeo to be easy and describe it as a helpful, easy-to-use platform with fast implementation. They also commend the responsiveness of the team and emphasize that Shippeo provides efficient tracking and quality follow-up.