TrustRadius Insights for Shiprocket are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users have made several recommendations for Shiprocket based on their experiences. The most common recommendations include starting with the free plan and upgrading to the enterprise plan for maximum benefits. Additionally, users suggest improving the user interface and providing services for packaging and labeling. They also advise businesses to check the previous performances of couriers before choosing them through Shiprocket. Lastly, users recommend making it easier to integrate with shopping websites in the basic plan. Overall, users find Shiprocket to be a smart shipping solution for businesses and organizations, offering affordability compared to other providers in the same space. Despite some negative experiences with specific courier companies, many users consider Shiprocket a reliable service provider that continually improves its offerings.
We are an ecommerce brand offering natural skincare products. We use Shiprocket to deliver our products to our customers who shop online either from our website or through instagram, whatsapp etc.
Pros
Dedicated and simple Dashboard
Accurate tracking of the shipments
Too many carrier partners options
Cons
The price has gone a little high since the time we started using it.
The possibility to use international shipment could be more accessible.
It would be wonderful if we could get the delivery boy`s number.
Likelihood to Recommend
Shiprocket has greatly helped our business. When we first started, I believe Shiprocket was the only partner available in the market who was offering last mile services. We have been able to deliver tons of orders on time, gained so much customer satisfaction. Shiprocket has made an essential part which is the final delivery of products to customers completely effortless.