Name: ShopHero
Author: ShopHero

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Image Recognition

JavaScript Frameworks

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Outsourcing (USA)

Data Lakehouse

Data Masking

Data Privacy Management

Ethernet Switches

Fraud Detection

IT Asset Disposal

IT Asset Management

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Security

Routers

Software Distribution

Tape Storage

Technology Business Management

Threat Hunting

Wireless LAN

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Click Fraud

Content Management

Digital Signage

Email Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Presales

Trade Promotion Management

Sales

Animation

Equipment Rental

InsurTech

Insurance Policy Administration Systems

Laboratory Information Management

Lease Management

Legal Billing

Vertical-Specific

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The ShopHero Retail Success Platform is a solution designed to assist independent grocers in providing profitable and personalized shopping experiences. According to the vendor, this comprehensive platform caters to independent grocers of all sizes and is suitable for grocery store owners and operators, retail managers, marketing and digital marketing professionals, customer service representatives, and operations managers in the grocery industry. It offers a range of features aimed at attracting, engaging, and delighting customers.

## Key Features

**Fully Branded eCommerce**: ShopHero offers a complete eCommerce solution allowing independent grocers to extend their in-store shopping experience online. Retailers can easily customize their online store with weekly newspaper ads, custom banners, and other personal touches.

**Modern Mobile App**: ShopHero provides a mobile app that delivers a personalized shopping experience for customers. The app is designed to meet the expectations of online shoppers and supports the growing trend of mobile purchases.

**Simple, cost-effective order fulfillment**: ShopHero's fulfillment app simplifies the process of picking and checking online orders, making it quick, easy, and profitable for store employees. The app is user-friendly and requires minimal training.

**Management Portal - your window on success**: ShopHero's administration portal allows retailers to efficiently update, manage, and track their online shopping system. Retailers can easily modify banners, ads, specials, pickup time windows, and more from a centralized location.

**Powerful Analytics**: ShopHero's administration portal includes robust analytics tools that enable retailers to measure and track the performance of their eCommerce and digital customer engagement operations.

**Endless shopping, doorstep delivery**: ShopHero's Choice Doorstep service empowers retailers to offer an expanded online shopping experience. Retailers can add tens of thousands of additional products to their existing eCommerce site, which are conveniently shipped directly to customers' doorsteps at no extra cost.

**Enhanced choice beyond your shelves**: Choice Doorstep provides access to a wide range of products not typically available in-store, including ambient, refrigerated, and frozen items. This seamless online shopping experience helps retailers secure a larger share of their customers' online grocery shopping.

**ShopHero Prism**: ShopHero Prism is a digital marketing platform that enables grocers to build their brand online and drive traffic to their stores. It offers grocery-focused communications on platforms like Facebook, Instagram, and email, extending the in-store relationship to the digital realm.

**In-Store Promotion**: ShopHero provides customizable print materials to promote online shopping in stores. These materials include posters, window stickers, flyers, stands, and QR stickers.

**Shopper Support**: ShopHero offers shopper support services to assist new online shoppers in navigating the platform. Experts provide phone and electronic help desk support, answering questions and resolving technical issues on behalf of the retailer.

Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions.  E-Commerce web stores are also included in the solution.

Standard

Ultimate

Customer Focus

Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.

5 Products

50 Products

250 Products

500 Products

Big Cartel

ShopHero

Snag a free copy of the Buyer's Guide to Ecommerce Platforms for tips, advice, and product info.

Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Mobile storefront

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Website integration

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Checkout user experience

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Online Payment System

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

eCommerce security

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Order processing

Includes tools or integrations for order processing.

Inventory management

Includes tools or integrations for managing inventory.

Includes tools or integrations for managing or even automating accounting records related to eCommerce.

Shipping

Includes tools or integrations for order fulfillment of physical products.

Custom functionality

Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

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ShopHero

Overview

What is ShopHero?