TrustRadius Insights
SiteLock helps businesses secure their websites and protect them from cyber attacks, which can harm their reputation and customer trust. …
Starting at $149 per year
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What is SiteLock?
SiteLock, from Sectigo since the 2021 acquisition, is a website security platform featuring at minimum daily site and database scanning, as well as website backup for files and database. Advanced features include patching (e.g. for Wordpress), CDN and WAF, and…
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Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $149 per year
Product Details
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- Competitors
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What is SiteLock?
SiteLock Competitors
SiteLock Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SiteLock, from Sectigo since the 2021 acquisition, is a website security platform featuring at minimum daily site and database scanning, as well as website backup for files and database. Advanced features include patching (e.g. for Wordpress), CDN and WAF, and site rescue if a site has been hacked.
SiteLock starts at $149.
Cloudbric are common alternatives for SiteLock.
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SiteLock helps businesses secure their websites and protect them from cyber attacks, which can harm their reputation and customer trust. Users have reported that SiteLock offers an extra layer of security that prevents malware attacks and provides caching services resulting in faster loading times for their customers' websites. Additionally, SiteLock has been effective in preventing DDoS attacks and improving website security for some users.
Using SiteLock has allowed some users to focus on growing their business instead of worrying about website security. SiteLock provides detailed reports that help users identify and remediate any security issues found, allowing them to stay ahead of potential threats. Furthermore, SiteLock can help businesses quickly grow their product line and increase their average order value.
Despite these benefits, some users have reported negative experiences with SiteLock's sales process and contract terms, including high fees and difficulty canceling services. Nonetheless, for those who have used the product successfully, SiteLock has provided valuable protection against cyber threats while allowing them to focus on their core business operations without having to worry about security issues.
Easy-to-Use Product: Reviewers have praised SiteLock's easy-to-use product, with many stating that it has an intuitive dashboard and provides useful insights. Multiple reviewers found the control panel to be extensive yet user-friendly, making it easy for both them and their customers to navigate.
Helpful Scanners: Many users have found SiteLock's scanners to be extremely helpful in ensuring website security. Additionally, multiple reviewers have appreciated the team's reactivity when responding to potential threats or issues.
Quality Service and Support: Several reviewers have stated that SiteLock provides a quality service at a fair price point. They've also expressed satisfaction with the support provided by the company, noting its responsiveness regardless of question complexity.
Poor Customer Service: Many users have reported that SiteLock has poor customer service, making it nearly impossible to get them on the phone.
Ineffective Protection: Some users feel that SiteLock's software is not worth the price as it is ineffective and does not provide professional or reliable service. Users report that the product does not protect websites from getting hacked, and when a website is hacked, SiteLock's technical team makes things worse instead of fixing them.
Unethical Business Practices: Several reviewers have expressed concern over SiteLock's unclear and unethical terms and conditions. They use aggressive sales tactics to sign users up for long-term contracts, blame third-party factors for problems instead of taking responsibility for their own system's failures, and make it challenging to cancel services due to auto-renewal being enabled by default.
Based on user reviews, the recommendations for SiteLock are as follows:
- Some users advise staying away from the company due to poor customer service and unclear terms of agreement.
- Other users recommend considering SiteLock as a solution for web security and uninterrupted web presence.
- There is also a suggestion to contact SiteLock directly to discuss specific needs and find a suitable solution.
It is important to note that there are also some negative recommendations regarding long contract durations and high cancellation fees associated with SiteLock's services. However, these recommendations are not as common as the ones mentioned above.