Name: Skyline Lite
Author: Skyline Software

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Desktop Publishing

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Enterprise

Accounting

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Build Automation

Cloud Storage

Continuous Delivery

Converged Infrastructure

Data Center Cooling

Data Fabric

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Threat Intelligence

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Press Release Management

Product Information Management (PIM)

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Quote to Cash

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Security

Apparel

Chargeback Management

Dental

Financial Services CRM

ID Card

Internet of Medical Things

Nonprofit Fundraising

Oil and Gas

Vertical-Specific

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Skyline Lite is a service management system designed for small and medium-sized businesses. According to the vendor, it caters to various professions and industries, including after-sales service providers, retailers, insurance companies, consumer product manufacturers, and mobile phone networks. With its user-friendly interface and robust functionality, the software aims to streamline service management processes, enhance customer satisfaction, and ensure efficient business operations.

## Key Features

**Service Module**: According to the vendor, the service module covers every aspect of service management, from event request to client satisfaction. It provides functionality for event tracking, service validation, and ensuring client satisfaction. The module aims to streamline field service processes and provide easy access to key data, enabling engineers to follow best practices and deliver quality service.

**Warranty Module**: The warranty module addresses the challenges of warranty management, including compliance with consumer protective legislation. According to the vendor, it allows retailers, OEMs, and insurance companies to validate warranty claims in real-time. The module manages the complexities and associated legislation of warranty management, providing visibility and control over the entire warranty lifecycle.

**Returns Module**: The returns module in Skyline Lite handles the increasing quantities and complexity of returns in the e-commerce world. According to the vendor, it offers visibility and analytics to address returns challenges, supports customer-friendly return policies, and helps manage returns quantities. The module aims to address the rising significance of returns in online sales.

**Digital Module**: Skyline Lite empowers clients to digitize their business management processes. According to the vendor, the module accelerates return on investment and maintains customer relationships through digital platforms. It aims to enable full digitization in business management, adapting to the modern-day business landscape.

**Retail Module**: The retail module in Skyline Lite supports front-end sales activity for retail clients. According to the vendor, it offers niche SME-focused retail software modules and allows API integration with existing capability. The module provides a comprehensive solution for retail businesses, covering the entire trading activity.

**Projects Module**: The projects module in Skyline Lite ensures safe and efficient business change projects. According to the vendor, it covers the entire project lifecycle, from design and build to testing and implementation, with no disruption to ongoing business activity. The module offers collaboration and online access to the projects toolkit, supporting buy-in from the operational team.

**Mobile Workforce Application**: Skyline Lite includes a mobile workforce application that allows field service engineers to access key data and update information in real-time. According to the vendor, this application enhances the efficiency and productivity of the mobile workforce, enabling seamless communication between the field and the office. Its user-friendly interface is designed for easy use on mobile devices.

**Smart Mapping Module**: The smart mapping module in Skyline Lite streamlines field service processes by optimizing routes and travel times. According to the vendor, it provides visual representations of service locations for better planning and enhances efficiency while reducing travel costs. The module aims to improve customer satisfaction by ensuring timely service delivery.

**Stock Control Module**: The stock control module in Skyline Lite efficiently manages inventory and stock levels. According to the vendor, it tracks stock movements and provides real-time visibility, minimizing stockouts and reducing excess inventory. The module aims to improve accuracy and efficiency in stock management, ensuring smooth operations.

**Customer Booking & Tracking Module**: The customer booking and tracking module enables customers to book services online and provides real-time tracking of service requests. According to the vendor, it aims to enhance customer experience and satisfaction by reducing administrative tasks and improving service efficiency. Customers can easily access and monitor their service requests.

Core

Performance

Growth

Scoro

Forecast.it is a project portfolio management solution built around features such as resource planning and time tracking, budget estimating, and analytics and reporting, with key third-party integrations.

Lite (Annual subscription)

Pro (Annual subscription)

Forecast

Skyline Lite

Professional Services Automation Software is a type of project management software for companies that need to plan, track, and invoice client projects. Beyond typical project management features like scheduling, task management, resource management, document management, and team collaboration, PSA tools also include features for generating quotes/estimates, invoicing, project & financial reporting, and otherwise communicating with clients.

Professional Services Automation

Skyline Software

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Professional Services Automation Software

Skyline Lite

Overview

What is Skyline Lite?