Name: Smart Answer
Price: 19.95 USD
Author: Rush Project

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Smart Answer by Rush Project Inc. is a customer service software designed to streamline customer inquiries and issue tracking. According to the vendor, it is specifically tailored for small to medium-sized businesses and caters to a wide range of professions and industries including customer service representatives, support teams, help desk operators, service technicians, and IT professionals.

## Key Features

**Trouble tickets**: According to the vendor, the software allows users to track and manage issues, service requests, projects, and work assignments through a centralized system. It offers efficient monitoring of customer inquiries and requests, tracking of ticket status and ownership, and the generation of performance reports based on ticket data.

**Service management software**: The vendor claims that the software provides ticketed support through web and email channels. It offers intelligent ticket routing and escalation for efficient issue resolution. Users can customize ticket fields and workflow and utilize advanced filtering and search features for easy navigation.

**Live help software**: According to the vendor, the software enables real-time chat with customers and provides real-time monitoring of website visitors. It aims to offer immediate customer support and assistance, enhancing customer engagement and satisfaction.

**Knowledge database**: The vendor states that the software provides a repository of pre-answered questions and solutions. It allows customers to find answers to their inquiries before contacting support, reducing the volume of support tickets. Users can easily create and manage a comprehensive knowledge base.

**Embedded customer database**: According to the vendor, the software enables quick and efficient storage and retrieval of customer information. It provides easy access to relevant customer details during support interactions, enhancing customer service. The software also supports seamless integration with other customer relationship management tools.

**Multilingual**: The vendor claims that the software automatically detects the language of incoming emails and supports multiple languages for efficient communication with customers. It provides direct URLs for different language versions of the help desk, aiming to enhance the user experience by offering support in the customer's preferred language.

**Reliable**: According to the vendor, the software utilizes a two-node distributed failover cluster for non-stop operations, ensuring high availability and minimal downtime. It provides a robust and stable platform for customer service operations, offering reliable service and performance.

**Advanced contact form**: The vendor states that the software allows users to create customizable contact forms with various field types such as text, drop-down menus, checkboxes, and date fields. It validates submitted data, handles file uploads, and generates unique service ticket numbers with email alerts.

**Ticket tracking**: According to the vendor, the software enables multiple operators to access the system 24/7 from anywhere. It provides visibility into ticket status and customer information. Users can personalize ticket browsing with a customizable interface and utilize advanced filtering and search features for efficient ticket management.

**Bulletin board style**: The vendor claims that the software represents each help desk ticket as a bulletin board topic, supporting various features of online bulletin boards. It allows for simple markup language, file attachments, and message drafts, facilitating communication and collaboration between operators and customers.

Basic

365Ticketing

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

Smart Answer

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Rush Project

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

What is Smart Answer?