Name: Smart IVR
Price: 39 USD
Author: Interactive Powers

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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Smart IVR is a carrier-grade IVR platform developed by Interactive Powers that enables operators and solution providers to develop their own automated phone applications. According to the vendor, Smart IVR offers exceptional performance, scalability, reliability, and application multi-tenancy, making it suitable for businesses of any size. The platform caters to various professions and industries, including contact centers, customer support, telecommunications, financial services, and healthcare.

**Smart Voice Automation**: According to the vendor, Smart IVR allows users to create smart human-machine interfaces for phone services. It offers features such as touch tone, prompts, speech recognition scripting, and natural language conversation modes.

**Video Contact Center**: The vendor claims that Smart IVR enables face-to-face interaction between agents and customers, providing a more personalized customer care experience. Additionally, it supports web collaboration and screen sharing during video calls, enhancing the video-centric experience for contact centers.

**Video Call Recording**: According to the vendor, Smart IVR ensures the highest quality assurance and cloud security levels for video conversations in the contact center. It allows users to process, store, and archive video recordings, supporting powerful recording for direct face-to-face services.

**Web Agents**: The vendor states that Smart IVR enhances voice and video convergence by providing specific agent web desktops for video interactions. It offers ergonomic user interfaces for agents, improving the video-centric experience in the Digital Age.

**Voice Automation & AI**: According to the vendor, Smart IVR streamlines call processes with automation using voice assistants. It allows users to deploy smart human-machine interfaces for exceptional customer experiences, harnessing the power of speech recognition and natural language processing.

**Carrier-grade IVR**: Smart IVR is designed to provide exceptional performance, scalability, reliability, and application multi-tenancy, as per the vendor. It can process hundreds of simultaneous calls per server and supports touch tone, prompts, speech recognition, and conversational modes. Users can also connect their own operator trunks for open connectivity.

**Video RTC**: According to the vendor, Smart IVR enables advanced real-time communications in contact centers. It provides multi-channel coverage with web browsers, mobile devices, and kiosks, and supports integration with existing contact center systems. Video gateways are also supported for video calls.

**Video REC**: Smart IVR offers a reliable and scalable video call recording platform, according to the vendor. It ensures the highest quality assurance and cloud security for recordings, allowing users to process, store, and archive video conversations in the contact center.

**Web ACD**: The vendor claims that Smart IVR provides a web responsive business phone with an integrated automatic call distributor. It allows users to create video-centric experiences on convergent contact centers, providing a video and voice convergence interface for a more personalized and human customer experience.

Basic

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Twilio

Smart IVR

Interactive Voice Response (IVR)

Interactive Powers

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Interactive Voice Response (IVR) Systems

Smart IVR

Overview

What is Smart IVR?