Name: SmartStory
Author: SmartStory

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Text Editors

Development

Alumni Management

Education

Association Management

Business Intelligence (BI)

Calibration Management

Collaboration

Digital Rights Management (DRM)

File Sync

Objectives and Key Results (OKR)

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Asset Tokenization

Blockchain Analysis

Cloud Storage

Data Center Backup

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Network Performance Monitoring

Network Traffic Analysis (NTA)

Robotic Process Automation (RPA)

Runtime Application Self-Protection

SQL Server Performance Monitoring

Telecom Expense Management (TEM)

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Conversion Rate Optimization

Customer Advocacy

Customer Loyalty Program

Email Marketing

Employee Advocacy

Location Intelligence

Marketing Automation

Personalization Engines

Presentation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Camp Management

Card Management

Healthcare Learning Management

Online Voting

Practice Management

Revenue Cycle Management (RCM)

Tour Operator

Warranty Management

Vertical-Specific

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SmartStory is an integrated engagement platform designed to help businesses in the healthcare industry engage their members and patients at crucial moments with personalized content. This platform is said to be suitable for small to large-sized companies in the healthcare industry, including healthcare professionals, hospitals and healthcare systems, insurance companies, third-party administrators (TPAs), and pharmaceutical companies.

## Key Features

**Workflow Engine**: According to the vendor, SmartStory's platform includes a user-friendly workflow engine that allows users to visually build data-driven patient journeys. This feature is said to enable the creation of personalized content delivered through integrated omni-channel communications, potentially streamlining the delivery of information to patients.

**Mobile Page Builder**: The vendor claims that SmartStory's mobile page builder allows users to easily create personalized mobile web pages without the need for coding or technical expertise. This feature is said to utilize data-driven content to create engaging and interactive mobile experiences, potentially enhancing patient engagement and satisfaction.

**Media Library**: The vendor states that SmartStory's platform provides a centralized media library for hosting and managing various types of assets, such as videos, images, text, and PDF files. Users are said to be able to easily upload, store, and update assets, ensuring quick access to relevant content during patient engagements and enabling efficient content reuse.

**Dashboards & Reporting**: According to the vendor, SmartStory's platform offers comprehensive dashboards and reporting capabilities to monitor and report on key performance indicators (KPIs) and metrics related to patient engagement, content effectiveness, and overall solution performance. The visual representations of data are claimed to enable easy interpretation and analysis, empowering users to make data-driven decisions and optimize their strategies.

**Secure Messaging / Video Chat**: The vendor claims that SmartStory's platform includes a secure messaging and video chat feature that enables secure communication between healthcare providers and patients. Users are said to be able to communicate securely via mobile web pages, ensuring privacy and confidentiality. The feature is also claimed to include audit tracking for reference and accountability.

**Voice of the Patient**: According to the vendor, SmartStory's platform provides various mechanisms, such as forms, polls, and like mechanisms, for collecting and responding to user feedback. This feature is said to allow users to gather valuable insights and feedback from patients in real-time, supporting continuous improvement and patient-centered care.

Tebra Practice Marketing (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers.

Professional

Managed Services

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Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year.

Customer.io

SmartStory

Customer Engagement

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Engagement Platforms

SmartStory

Overview

What is SmartStory?