Name: SocialEpoch
Author: SocialEpoch (Moppomobi Technologies)

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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### Communication Tools
Reviewers seem to have a positive overall sentiment towards SocialEpoch's communication tools, particularly highlighting the ease of communication both internally and externally. Users appreciate the practicality and convenience of using the platform for messaging and phone calls, making it a valuable tool for daily communication needs. Some users have suggested improvements such as the ability to hide profile pictures and send messages when a contact's mobile is switched off. Despite these minor drawbacks, the general consensus is that SocialEpoch's communication tools play a significant role in facilitating efficient and effective communication processes for users.

### Internal and External Collaboration
Users have reported experiencing challenges with connectivity issues, delays in speech during calls, and distorted video quality when utilizing SocialEpoch for internal and external collaboration. Despite these drawbacks, some users appreciate the software's ease of communication and collaboration features. It appears that while SocialEpoch offers some benefits for internal and external collaboration, there are areas that require improvement to enhance the overall user experience.

### Marketing and Sales Enablement
Some users praise SocialEpoch's marketing and sales enablement tools for their versatility and ease of use, citing features like WhatsApp-based social CRM integration and automated sales bots as particularly beneficial. However, others express concerns about the level of automation in the marketing plan and occasional delays in loading information during peak sales periods. Despite these mixed reviews, the platform's impact on sales in Brazil, with an estimated 20% of all sales going through WhatsApp, highlights its significance in the market.

Useful Communication Tool: Reviewers have consistently praised WhatsApp as a very useful communication tool in their daily lives, allowing for easy messaging and phone calls. Many users appreciate the practicality of being able to connect with people around the world using this platform.

Enhanced Functionality: Users have expressed satisfaction with the various add-ons available on WhatsApp that enhance its functionality. They appreciate features like live chat, video calling, and the ability to send different types of media such as documents, pictures, videos, and links directly on their phones.

Seamless Integration: Reviewers have noted that WhatsApp seamlessly integrates with their business processes. Some users specifically mentioned how it allows them to connect with clients directly and improve communication for better business growth. This integration has been highly valued by companies like the Via Varejo group, who dedicated thousands of sellers exclusively to WhatsApp due to its effectiveness in sales.

Connectivity Issues: Several users have expressed dissatisfaction with the connectivity in calls, citing delays in speech and distorted video quality. These issues have been mentioned by multiple reviewers and could be improved to enhance the overall user experience.

Lack of Multiple Account Support: Some users have mentioned that they would like to use two accounts on the same cell phone, particularly for business purposes. They believe that implementing this feature would make it easier for companies to manage multiple accounts efficiently.

Slow Loading Speed: It has been noted by some users that the software can take time to load information during peak sales times, which may be a drawback for users in various stores. Optimizing the loading speed has been suggested as an improvement that could enhance usability for these users.

WhatsApp SCRM has proven to be a versatile communication tool, offering users the ability to send various types of files such as documents and images. This feature has been highly appreciated by users who have found it convenient for sharing important information with clients or team members. Additionally, the app has been effective in resolving customer queries, improving communication both internally and externally. Users have reported that WhatsApp SCRM has helped them streamline their work processes and make them more agile. Once users become familiar with the app's features, they find it easy to use and find great value in its ability to enhance their overall workflow.

Sales professionals have particularly benefited from WhatsApp SCRM as it enables them to easily communicate with clients and explore new opportunities. The app's quick messaging capabilities allow sales teams to stay connected with clients, respond promptly to inquiries, and build strong relationships. Furthermore, the ability to schedule appointments, such as courses or medical consultations, directly through the app has been a valuable feature for both users and service providers. In addition, users have found that WhatsApp SCRM aids in staying connected with family members living in different locations, facilitating efficient communication and ensuring everyone remains informed.

Overall, users have expressed positive experiences with WhatsApp SCRM, describing it as excellent, interesting, and even fantastic. Its versatility and ease of use have made it an indispensable tool for effective communication, problem-solving, and streamlining work processes across various industries and personal contexts.

A social selling solutions provider, dedicated to helping businesses leverage the power of social media to drive sales and increase brand awareness.

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SocialEpoch

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

SocialEpoch (Moppomobi Technologies)

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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SocialEpoch

Overview

What is SocialEpoch?