What TrustRadius Research Says
Pricing Concerns
Reviewers express concerns regarding the pricing structure of SolarWinds Threat Monitor, indicating a desire for lower prices or bundled options. This sentiment suggests that some users find the current pricing to be a potential barrier to adoption, particularly for small organizations. However, it is important to note that some users also feel that the product can provide a return on investment through lower overhead costs and effective preventative measures, which may contribute to mixed opinions about its overall value.
Value for Nonprofits and Government
There is a recognition of the need for affordable solutions, especially for nonprofit and governmental organizations. The possibility of discounts in these sectors is seen as a positive aspect, emphasizing the importance of making the product accessible to a broader audience.
Technical Support and Renewal Issues
Some reviewers have noted dissatisfaction with technical support and the pricing renewal process. These issues can negatively affect the perceived value of the product, leading to frustration among users who expect reliable support alongside their investment. This dissatisfaction contributes to the mixed opinion regarding the overall worth of the product.
Return on Investment
Despite concerns about pricing, several reviewers point out that SolarWinds Threat Monitor can offer a return on investment through lower overhead costs and effective preventative measures. Users appreciate the continuous connectivity it provides, which can enhance operational efficiency. This aspect of the product helps to balance the mixed opinions on its cost and value.
Overall Worth
The overall sentiment regarding the worth of SolarWinds Threat Monitor is mixed. While some users praise its unique features and simple user interface, others question whether the benefits justify the cost, particularly in light of the technical support issues. This reflects a divide in opinions on its value relative to its pricing and the quality of support provided.