Overview
What is SRFax?
SRFax is an online fax solution available across Canada and the US, from the company of the same name in Vancouver, British Columbia.
Pricing
Basic Plus
$9.95
Healthcare Lite
$10.95
Standard Lite
$12.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9.95 per month
Product Details
- About
- Tech Details
What is SRFax?
- Send and receive faxes from any device or location and on any schedule.
- Schedule up to 50 recipients at a time.
- Use an existing email account, mobile device or the SRFax web application.
- Environmentally friendly (no need for paper or hardware).
- Access to the SRFax printer driver
- Unlimited storage (never lose a fax again).
- Integrate the API into an application.
- Access to a downloader.
- Private and secure with password protection, SSL and PGP encryption.
- international rates for those who need them.
SRFax also specializes in HIPAA-compliant fax service for healthcare (hospitals, doctors, physicians, clinics), and PHIPA-compliant in Canada. Their online fax to email / email to fax service is presented as a secure PDF to fax for healthcare providers.
The service is digital, often referred to as electronic faxing, and it works exclusively through email. Users receive notifications of successful incoming and outgoing transmissions wherever you are, all for a low monthly cost. Each account comes with its own dedicated number (or an existing number, such as a cell phone can be used). Unlimited storage is included, and “junk faxes” can be deleted at the push of a button.
Those starting the service have access to a 30-day free trial, a dedicated number, and customer support. The service works with Outlook, Gmail / Google Mail, Mac Mail, Earthlink, Thunderbird, Live, Yahoo Mail, or any other email client. SRFax offers online tutorials and walkthroughs that guide the user through setup, or various use cases.
SRFax Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Pros
- Cons
HIPAA-compliant Plans: Multiple users have praised SRFax for offering HIPAA-compliant plans, which is highly valued by healthcare organizations. This feature ensures that sensitive patient information remains secure during the faxing process.
Easy Setup and User-Friendly Interface: Many reviewers have commented on the ease of setting up SRFax and its user-friendly interface. They have found the setup process to be straightforward, requiring minimal training for their users. The intuitive nature of using the software has been highlighted as a major positive aspect.
Reliability and Minimal Downtime: Several users have commended SRFax for its reliability and minimal downtime. They have experienced consistent performance when sending and receiving faxes, emphasizing that they rarely encounter any issues with the service.
Difficulty Viewing Incoming Faxes: Some users have reported difficulty in accessing incoming faxes without fully logging into the system. Additionally, certain faxes only come through partially, which can be frustrating for users who need to see the full document.
Failed Fax Transmissions: Multiple users claim to have received calls from senders who attempted to send them a fax but were unsuccessful. This issue results in missed communications and wasted time.
Missing Pages on Sent Faxes: A few users claimed that when they sent test faxes using SRFax, the recipients only received 40-50% of the pages. This issue is concerning as it affects communication reliability and can lead to business disruptions.