Name: Stay App
Author: STAY

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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STAY is a Guest Experience Platform offered by Stay App that aims to transform the way guests interact with hotels. According to the vendor, this platform provides a convenient and seamless way for guests to access hotel services from their smartphones. It allows guests to book services, make requests, order food and drinks, provide feedback, and access information about the hotel and its surroundings. STAY is designed for hotels of all sizes, from individual hotels to large hotel chains. It caters to various professionals in the hospitality industry, including hotel managers, front desk staff, concierge staff, food and beverage managers, and spa and wellness managers.

## Key Features

**Booking System**: According to the vendor, STAY enables guests to conveniently book various hotel services from their smartphones. It offers flexible booking options such as on-demand confirmation, quota-based confirmation, and third-party URL redirection.

**Mobile Ordering**: The vendor states that guests can easily order food and drinks from their smartphones using STAY. The system provides detailed customization options for each order and seamlessly integrates with the hotel's dining facilities, facilitating efficient communication between guests and staff for order management.

**Task Manager**: STAY allows hotel staff to receive and manage guest requests in real time. The system offers a centralized inbox for efficient communication and task assignment. According to the vendor, it provides automated responses for common guest inquiries, helping staff prioritize and track the status of each request, ultimately enhancing staff productivity and responsiveness.

**Concierge Chat**: STAY features real-time chat functionality that allows guests to communicate directly with hotel staff. According to the vendor, this enables instant assistance and personalized recommendations. The system also offers automated responses for after-hours or unavailability, providing schedule flexibility for staff availability and ensuring efficient communication for an enhanced guest experience.

**Instant Feedback**: According to the vendor, STAY allows guests to provide real-time quantitative and qualitative feedback. This feature enables hotel management to identify areas for improvement and promptly address guest concerns, aiming to improve overall guest satisfaction and loyalty.

**Analytics & Insights**: STAY provides real-time statistics on guest activity and service usage, allowing hotel managers to track the performance of hotel services and products. According to the vendor, it offers the ability to compare results across the hotel chain, along with data filters for customized reports and analysis. Additionally, API integration allows seamless data access and integration with other tools.

**Hotel Map**: STAY includes an interactive map that helps guests find hotel facilities and local attractions. The system allows for customizable pins and categories, making navigation easy. According to the vendor, it provides detailed information and recommendations for each location and integrates with Google Maps and Apple Maps for a seamless navigation experience.

**Destination Guide**: STAY offers a comprehensive guide to local attractions and points of interest. The system allows hotels to add unlimited pins for various locations and recommendations, categorizing attractions for easy navigation. According to the vendor, it provides detailed information, descriptions, and opening hours for each location, along with external website links for additional information and booking.

**Mobile Room Key**: According to the vendor, STAY enables guests to access their digital room key directly from their smartphones. This feature offers convenient and contactless access to hotel rooms, increasing security and guest control over room access. The system seamlessly integrates with the guest app, ensuring a unified experience.

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Stay App

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

STAY

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is Stay?