Strada

Strada is an AI phone agent purpose-built for insurance teams. Carriers, MGAs, and brokers can use Strada to scale thousands of inbound and outbound calls (from renewals and claims to quote intake, FNOL, and policy servicing) without adding headcount. The solution offers customers 24/7 service with zero hold time.

According to the vendor, what Strada does best is:
- Handle renewals, FNOL, claims, and policy servicing automatically
- Provide 24/7 availability with no hold time
- Scale to thousands of calls instantly
- Free up agents to focus on sales and service

Strada workflows turn every call into business action:
- Cancellation requests create retention tasks instantly
- Payment promises trigger billing checks and reminders
- New claims open in a connected AMS with full documentation
- Renewal risks are flagged and routed to save teams

Why teams use Strada:
- Insurance-trained AI with proven accuracy and compliance
- Deep integrations with CRM, AMS, and policy systems
- SOC 2 Type 2 certified, with strict privacy controls
- Infinitely scalable, with no engineering lift required

Strada is also offered as a complete insurance automation platform. By removing call bottlenecks and eliminating post-call busywork, it drives retention, accelerates claims, prevents policy lapses, and ensures customers are served faster and smarter.