Name: Subiz
Author: VietnamBiz

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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Subiz is a customer communication platform designed to enhance customer support, sales, marketing, and management activities. According to the vendor, it enables businesses of all sizes to connect and interact with their customers effectively. It is suitable for e-commerce companies, online retailers, customer support teams, sales teams, and marketing teams. 

## Key Features

**Cross-channel communication**: According to the vendor, Subiz allows businesses to interact with customers across multiple channels, including Subiz Chat, Subiz Email, and Subiz Messenger, all in one platform.

**Generate Leads**: The vendor claims that Subiz automates welcome messages to greet customers and collect their information, allowing businesses to capture leads through targeted messages.

**Make Happy Conversations**: Subiz auto-assigns conversations to the right people and provides message templates, media buttons, product content, and emojis to interact with customers, aiming to build relationships through quick and professional support.

**Build Customer Data**: The vendor states that Subiz synchronizes customer data from various channels into one place, enabling businesses to classify and segment customers based on their needs and business model.

**Auto Customer Care**: According to the vendor, Subiz allows businesses to set up multiple workflows to pursue and deliver a premium customer experience, automating notifications based on customer behaviors.

**Manage and Analyze**: Subiz provides the ability to analyze conversations and customer insights based on time, tags, and agents, aiming to help businesses improve customer service and boost sales through data analysis.

**Subiz Chat**: According to the vendor, Subiz modernizes live chat on websites by allowing businesses to customize the chat widget, track visitors, and facilitate group chat while generating reports.

**Subiz Email**: Subiz enables businesses to automate customer care through email by sending and receiving business emails on the platform, utilizing email templates and authentication, as claimed by the vendor.

**Subiz Messenger**: According to the vendor, Subiz allows businesses to interact with customers from multiple fanpages, manage multiple fanpages, and segment customers, aiming to increase customer interaction and generate reports.

Easy and Nice Pre-Chat Option: Users have found the pre-chat option in Subiz to be easy and enjoyable, allowing them to engage with website visitors before starting a chat conversation. This personalized and proactive approach to customer support has been praised by multiple reviewers for its user-friendly experience.

Fully Customizable Interface: Reviewers appreciate the ease of use of Subiz, mentioning that it offers a friendly interface that is fully customized. This implies that Subiz provides a platform that can be easily tailored to meet individual business needs, resulting in a more intuitive and personalized user experience.

Packed with Powerful Features: Multiple users have praised Subiz for being packed with powerful features, indicating that the software goes beyond basic live chat capabilities. With a wide range of functionalities available, businesses are able to enhance their customer support experience by utilizing additional tools and capabilities provided by Subiz.

Big and Unstable Widget: Some users have mentioned that the Subiz widget is too big and unstable, potentially impacting the overall user experience. 

Unreliable Trigger Functionality: Users have reported that the trigger functionality of the Subiz widget is unreliable, making it difficult for them to initiate chats when needed. 

Limited Mobile Functionality: Several users have found that the basic Subiz widget does not function properly on mobile devices, which could limit the accessibility of the chat feature for these users.

Subiz has gained popularity among online businesses for its powerful features and user-friendly interface. Users appreciate the simplicity of the dashboard interface, making it easy to navigate and utilize the software effectively. The software provides valuable information about visitors, such as the pages they are viewing and the time spent on the site, enabling businesses to analyze visitor behavior and make informed decisions.

One of Subiz's key use cases is improving customer support and engagement. Customers have praised the support team for their outstanding assistance, and the ability to receive chat transcripts via email ensures that important conversations are not missed. Moreover, the optimized chat widget for mobile devices enhances communication with customers on-the-go. This feature has helped resolve payment issues and improve conversion rates for businesses while providing a seamless experience for mobile users.

Another valuable use case of Subiz is its ability to reduce bounce rates and increase website traffic. Users have reported a noticeable increase in website visitors after implementing Subiz Live Chat. The trigger feature, highly valued by users, automatically filters and delivers targeted messages to visitors, enhancing engagement and driving conversions.

Additionally, Subiz offers multi-language support even in the free version, meeting the demands of businesses operating globally. The paid plan includes advanced features like proactive chat invitations and canned responses, further streamlining customer interactions.

Overall, Subiz is recommended as a must-try solution that strikes a balance between simplicity and power. Its affordability, user-friendly interface, and range of features make it an appealing choice for businesses looking to improve customer support, increase website traffic, and enhance overall engagement with their audience.

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Subiz

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

VietnamBiz

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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