Subiz

Subiz is a customer communication platform designed to enhance customer support, sales, marketing, and management activities. According to the vendor, it enables businesses of all sizes to connect and interact with their customers effectively. It is suitable for e-commerce companies, online retailers, customer support teams, sales teams, and marketing teams.

Key Features

Cross-channel communication: According to the vendor, Subiz allows businesses to interact with customers across multiple channels, including Subiz Chat, Subiz Email, and Subiz Messenger, all in one platform.

Generate Leads: The vendor claims that Subiz automates welcome messages to greet customers and collect their information, allowing businesses to capture leads through targeted messages.

Make Happy Conversations: Subiz auto-assigns conversations to the right people and provides message templates, media buttons, product content, and emojis to interact with customers, aiming to build relationships through quick and professional support.

Build Customer Data: The vendor states that Subiz synchronizes customer data from various channels into one place, enabling businesses to classify and segment customers based on their needs and business model.

Auto Customer Care: According to the vendor, Subiz allows businesses to set up multiple workflows to pursue and deliver a premium customer experience, automating notifications based on customer behaviors.

Manage and Analyze: Subiz provides the ability to analyze conversations and customer insights based on time, tags, and agents, aiming to help businesses improve customer service and boost sales through data analysis.

Subiz Chat: According to the vendor, Subiz modernizes live chat on websites by allowing businesses to customize the chat widget, track visitors, and facilitate group chat while generating reports.

Subiz Email: Subiz enables businesses to automate customer care through email by sending and receiving business emails on the platform, utilizing email templates and authentication, as claimed by the vendor.

Subiz Messenger: According to the vendor, Subiz allows businesses to interact with customers from multiple fanpages, manage multiple fanpages, and segment customers, aiming to increase customer interaction and generate reports.