Name: Sugester
Price: 9 USD
Author: Sugester

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

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Sugester is a business management software that offers a range of features, including CRM, live chat, helpdesk, project and task management, knowledge base, better email, feedback, VoIP, and time management. According to the vendor, Sugester is suitable for businesses of all sizes and caters to customer service representatives, sales and marketing professionals, project managers, IT professionals, and support teams across various industries.

**Unified inbox**: According to the vendor, Sugester allows users to consolidate all emails, phone calls, and other messages into one place for easy management and organization, aiming to prevent chaos and ensure no communication is missed.

**Task management**: The vendor claims that Sugester provides tools for creating tasks, assigning them to team members, and grouping them into projects. Users can track task progress and ensure everyone knows what needs to be done.

**Activity tracking**: Sugester allows users to log all activities in real-time, providing visibility and transparency into team activities and progress, according to the vendor.

**Timesheets and work tracking**: The vendor states that Sugester simplifies the collection of project information and the generation of readable timesheets and invoices, aiming to simplify progress reporting and customer invoicing.

**Time tracking and analytics**: According to the vendor, Sugester allows users to track and analyze time allocation to identify bottlenecks and improve efficiency and productivity.

**Canned responses**: Sugester enables users to aggregate frequently used content and easily reuse it in customer interactions, aiming to save time and eliminate repetitive typing, according to the vendor.

**Response rating**: The vendor claims that Sugester collects automated feedback from customers on interactions with the team, with the goal of ensuring customer satisfaction and improving service quality.

**Live Chat**: According to the vendor, Sugester provides an embeddable chat widget for convenient customer engagement, allowing for real-time communication and lead collection.

**Helpdesk**: Sugester offers a comprehensive helpdesk solution for efficient customer support, including ticket management, knowledge base, and chat integration, according to the vendor.

**Knowledge base**: According to the vendor, Sugester provides a centralized repository for product information and customer support, with user-friendly and SEO-friendly content organization and customer interaction capabilities.

Basic

Help.com Chat

ExpressPigeon is an email marketing system for small to medium sized enterprises from a relatively new (2011) company with an emphasis on look and viewability across multiple devices (i.e. mobile-accessibility) and browser compatibility. Beyond this, ExpressPigeon supports A/B testing and segmentation, for optimization and personalization, and is extensible via its API. A free version is available for contacting up to 500 subscribers, and 50% discounts are offered to non-profits who sign up for an annual plan. Three monthly plans ranging from about $10 to $20 per month round out the pricing options.

ExpressPigeon

Sugester

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Sugester

Overview

What is Sugester?