Name: Super Easy Tickets
Author: Super Easy Tech

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

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Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

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AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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Super Easy Tickets is a software product designed by Super Easy Tech, LLC to streamline and simplify the ticketing process for events, concerts, conferences, and other similar occasions. According to the vendor, this solution caters to a wide range of company sizes, from small local event organizers to large-scale event management companies. Professionals in the event management industry, including event organizers, concert promoters, conference organizers, sports event organizers, and performing arts organizations, can potentially benefit from Super Easy Tickets' platform for creating, managing, and selling tickets online.

## Key Features

**Easy Ticket Creation**: According to the vendor, Super Easy Tickets provides a user-friendly interface that allows event organizers to easily create and customize tickets for their events. They can add event details, ticket types, pricing, seating options, and more.

**Online Ticket Sales**: The vendor claims that Super Easy Tickets enables event organizers to sell tickets online through their website or a dedicated ticketing page. Attendees can conveniently purchase tickets from the comfort of their homes, using various payment methods.

**Mobile Ticketing**: Super Easy Tickets offers mobile ticketing capabilities, allowing attendees to receive their tickets digitally on their smartphones. According to the vendor, this eliminates the need for physical tickets and provides a seamless check-in experience at the event.

**Ticket Scanning and Validation**: The vendor states that the software includes a ticket scanning feature that enables event staff to scan and validate tickets at the entrance. This helps prevent fraudulent tickets and ensures a smooth and efficient check-in process.

**Real-time Reporting and Analytics**: Super Easy Tickets provides event organizers with real-time reporting and analytics, allowing them to track ticket sales, revenue, attendance, and other important metrics, as claimed by the vendor. This data can potentially help organizers make informed decisions and optimize their events.

**Customizable Ticket Designs**: According to the vendor, event organizers can customize the design of their tickets using Super Easy Tickets' built-in design tools. They can add logos, branding elements, event graphics, and choose from various ticket templates to create visually appealing tickets.

**Promotional Tools**: Super Easy Tickets offers promotional tools to help event organizers boost ticket sales, as claimed by the vendor. These tools include discount codes, early bird pricing, group discounts, and social media integration, allowing organizers to potentially reach a wider audience and attract more attendees.

**Seating Management**: For events with assigned seating, Super Easy Tickets provides a seating management feature. Organizers can create seating charts, assign seats to attendees, and manage seating arrangements efficiently, according to the vendor.

**Attendee Communication**: The software enables event organizers to communicate with attendees through automated emails and notifications, as claimed by the vendor. They can send event updates, ticket confirmations, and important information to ensure a smooth attendee experience.

**Integration Capabilities**: According to the vendor, Super Easy Tickets integrates with other event management tools and platforms, such as CRM systems, email marketing software, and payment gateways, allowing organizers to potentially streamline their workflow and enhance their event management process.

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

Super Easy Tickets

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Super Easy Tech

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Super Easy Tickets

Overview

What is Super Easy Tickets?