Name: Support.com Cloud
Author: Support.com

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Help Authoring

Mind Mapping

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Environmental Health and Safety (EHS)

IP PBX

Manufacturing Execution

Enterprise

Accounting

Expense Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Recovery Service

Data Virtualization

Fraud Detection

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Observability

Relational Databases

Server Management

Software-Defined WAN

Storage Area Network

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Click Fraud

Contact Management

Content Management

Customer Experience Management

Digital Asset Management

Direct Mail Automation

Email Marketing

Local Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Website Builder

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Sales Coaching

Sales Intelligence

Sales

GDPR Compliance

Security

ID Card

Insurance Policy Administration Systems

Insurance Underwriting and Rating

Last Mile Delivery

Library Management

Pharmacy

Plagiarism Checker

Smart Cities

Telemedicine

Vertical-Specific

Top Rated 2023

large

medium

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Genesys Multicloud CX (discontinued)

Contact Center

Genesys Continuous Workforce Optimization

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

AI assistance for live agents

Genesys Contact Center Portfolio Genesys Continuous Workforce Optimization Genesys Customer Experience Platform Genesys Engage Genesys Multicloud CX (discontinued) Genesys PureEngage Interactive Intelligence

Discontinued Products

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It  supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Cisco Unified Contact Center

Cisco

small

PageLever (discontinued)

Social Media Monitoring

Unified

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.

Digital Agent

Voice Agent

Omnichannel Agent

Essential Suite

Core Suite

Complete Suite

NICE CXone

InContact Cloud Contact Center NICE CXone

NICE Systems

Increase response rates and track results with Personalized URL (PURLs)

Purlem

Landing Page

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Core

Premium

Optimum

Ultimate

Five9

Iconixx Sales is a cloud based sales compensation software application (SaaS) that enhances  sales commission management with flexibility and scalability in an easy-to-use, all-in-one solution.

Iconixx Sales

Sales Incentive Compensation Management

Sales ICM

Sales compensation plan creation

Complex sales crediting

Sales compensation process automation

Incentive auditing/regulation compliance

Sales compensation dashboards & forecasting

Incentive modeling

Agile incentive strategy

ICM mobile visibility

Iconixx

InboundWriter is a relatively focused content marketing tool containing predictive analytics, suggestions, and authoring guidelines for content optimization. InboundWriter has been backed by about $2.5 million in venture capital since its inception in 2011.

InboundWriter

Content Marketing

Content Creation

Content Publishing

Content Reporting & Analytics

Ideation

Approval workflows

Content collaboration

Content calendar

Content hub

Forms / Gated content

Embedded CTAs

Content distribution

Content promotion

Content automation

Audience profiling and targeting

Closed-loop tracking and reporting

Content performance analytics

Campaign optimization dashboard

Competitive analytics

MediaPlatform is an enterprise video communication software for interactive presentations, webcasts, and video portal software available through either cloud or on-premise deployment.

MediaPlatform

Performance & Compatibility of Online Events Software

Screen Sharing

Online Meetings / Events

Online Events Collaboration

Online Events Security

Support.com in Sunnyvale offers Support.com Cloud, the company's cloud-based contact center software.