SureCloud

Customizable Platform: Reviewers have praised SureCloud for its fully customizable platform that can be tailored to suit specific company needs. Multiple users have noted that the ability to identify and respond to issues or changes quickly has ensured their implementation remains current throughout the platform's lifecycle.

Excellent Customer Support: Multiple reviewers have raved about SureCloud's customer support, describing it as incredible. They mention how approachable and helpful the team is in resolving challenges. Users appreciate that they listen patiently to customer issues and suggest great ideas and better solutions to address them.

Module-based Software: The module-based software offered by SureCloud allows businesses to purchase only what they need, making it an adaptable solution for different organizations. Many reviewers appreciated this feature, with some noting that the modules integrate easily, making it possible to roll them out in stages while others found value in being able to tailor modules quickly according to business needs.

Confusing Interface: Some users have reported that SureCloud's interface can be confusing and difficult to navigate, which has caused frustration. They acknowledge the improvements made over time but still think it needs more work to make it more user-friendly.

Limited Customization: Some modules lack customization options due to performance issues, and some users have expressed a desire for more customization options to avoid professional services' need for minor tweaks. This has frustrated some users who want greater flexibility in adapting the platform to their specific needs.

Document Handling: It seems that some users have had difficulty handling documents uploaded and downloaded from SureCloud, which has led to delays in work processes. Additionally, dashboard filters are overly complex and take time to configure; this increases the learning curve required by new users of the platform.

Users have made several recommendations based on their experiences with SureCloud. The most common recommendations include clearly defining and documenting requirements. Users suggest having clear and detailed requirements before starting with SureCloud to ensure a smooth implementation process. They emphasize the importance of mapping out processes ahead of time to maximize autonomy and get the most out of the software.

Another recommendation is to understand the implementation structure and limits. It is recommended to have someone internal who understands the implementation structure and limits of what can and cannot be changed after go-live. This knowledge helps in making informed decisions during the implementation process.

Users also recommend engaging with the SureCloud team. They suggest discussing and listening to the SureCloud team for ideas on how their software can best meet specific requirements. Leveraging their expertise can help users optimize the use of SureCloud for risk analysis, incident maintenance, threat avoidance, and vulnerability monitoring.

Other noteworthy suggestions include starting small with SureCloud and gradually adding modules as familiarity with the platform grows, integrating a supplier risk score service to enhance SureCloud's capabilities, and being clear and detailed about requirements to minimize the need for later adjustments in the implementation process. Some users also expressed interest in having a free version of SureCloud available.