Name: Surveyapp
Price: 23.99 USD
Author: Surveyapp

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Attendance Tracking

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

File Sync

Enterprise

Accounting

CTRM

Cryptocurrency Mining

Financial Research

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Compliance

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Data Warehouse

Cloud Storage

Container Management

DevOps

Fraud Detection

Hadoop-Related

IT Alert Management

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Access Control (NAC)

Network Performance Monitoring

Phishing Detection and Response

Relational Database Management Systems

Requirements Management

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Automotive

Geographic Information

Hotel Management

Insurance Claims Management

Law Practice Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Telemedicine

Vertical-Specific

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Surveyapp is a software tool designed to help businesses collect feedback and insights from their employees and customers. It is suitable for companies of all sizes, from small businesses to large enterprises. According to the vendor, professionals in various industries, including human resources, retail, fast food restaurants, travel and tourism, and more, can use Surveyapp to gather valuable feedback and drive growth and improvement within their organizations.

## Key Features

**Offline tablet survey app**: Surveyapp allows users to gather instant feedback using a tablet or dedicated terminal, even without an internet connection. This feature provides flexibility for data collection in various scenarios such as capturing customer feedback, gathering leads at an expo stand, conducting on-street market research, or performing on-site audits.

**Collect usable feedback via email**: Users can send customized email surveys to customers and employees to gather feedback. Surveyapp enables tracking of experience metrics such as NPS, eNPS, CSAT, or Customer Effort Score. The option to embed questions directly in the email helps to encourage higher response rates.

**SurveyKiosk - fully managed solution**: Surveyapp offers a fully managed and scalable feedback solution that allows users to capture real-time feedback at different touchpoints. This feature helps businesses understand customer and employee satisfaction levels and identify the underlying reasons for satisfaction or dissatisfaction.

**Online conversational surveys**: Surveyapp enables users to collect feedback online using links, QR codes, email signatures, and social media. The integration of surveys into websites is seamless and does not disrupt the browsing or shopping experience. The conversational style of surveys aims to encourage higher engagement and response rates.

**Smiley survey buttons**: Users can install compact smiley buttons in high-traffic areas to capture instant feedback. These buttons are easy to install and have a long battery life, allowing for a large number of responses. The rating scales and call-to-action options are customizable to suit different needs.

**Real-time feedback**: Surveyapp provides users with real-time feedback and alerts through app push notifications, SMS, and email. This feature keeps users informed about important insights and enables collaboration with the team to address urgent issues. The Manager App and case management system allow for prompt response to feedback.

**Automated survey data analysis and reporting**: Surveyapp offers automated analysis of survey data, providing users with detailed statistical and text analysis to spot patterns. The real-time analytics suite allows for visualization and tracking of performance over time, enabling businesses to measure and understand feedback for driving growth and innovation.

**Customer Experience Management Software**: Surveyapp helps businesses listen to customer feedback and address customer experience issues to turn customers into brand promoters. The software provides powerful intelligence and analytics for continuous tracking of customer experience. It enables businesses to implement meaningful interventions to generate business value and improve overall performance.

**Employee Experience Management Software**: Surveyapp allows businesses to gather continuous feedback from employees to drive change and innovation. It aims to improve employee engagement, productivity, and retention, fostering a positive work environment. The software helps businesses nurture talent and create a motivated workforce.

Basic

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

CXMEngine by OvationCXM

illume

Surveyapp

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

Surveyapp

Overview

What is Surveyapp?