TrustRadius: an HG Insights company

Symantec Intelligence Services

Score8 out of 10

2 Reviews and Ratings

What is Symantec Intelligence Services?

Symantec WebFilter / Intelligence Services (formerly Blue Coat WebFilter) is a web application protection and web content filtering solution, designed to allow users to control access to web content and block web threats with advanced threat defense and real-time global threat intelligence.

Symantec WebFilter / Intelligence Services - Your dynamic solution for Cyber Security

Use Cases and Deployment Scope

Symantec WebFilter / Intelligence Servicesenables boosting our business productivity by blocking unwanted downloads, malware attacks. It also helps us making sure we are compliant with the cyber security policies that we had adopted and there is no leakages during our day to day operations.Symantec WebFilter / Intelligence Services gets updated from time to time to make sure all the recent and hidden threats are taken care of all the times.

Pros

  • Almost real time protection from all ongoing threats with their DLA inspection
  • Great visibility into web filtering policies using the dashboards and reports
  • No patching or downloads needed, immediate protection is provided as clients are always cloud connected

Cons

  • While reports and dashboards provide visibility into threat detection, real time notifications to user could be a useful feature to adopt
  • Easy way to select the areas / domains where filters can be applied from client end
  • More user friendly in terms of pop-ups to make user experience better

Most Important Features

  • Reporting and visibility into threat detection patterns
  • Always online (with cloud connectivity) feature to have real time threat protection
  • Dynamic cloud protection using their global intelligence network

Return on Investment

  • Boosts business productivity with having secured systems
  • Globally available threat protection adhering to our own security policies
  • User may sometime find it difficult to deal with - so there can be a feature to make it more user friendly in terms of user experience. That is a bit of negative we have seen.

Other Software Used

CMIT Secure DNS Filtering, CDNetworks Cloud DNS, Forcepoint URL Filtering

Set It and Forget It Web Filter

Pros

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates

Cons

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos

Return on Investment

  • Helps maintain network security and prevents malicious browsing
  • Helps to prevent dangerous internet usage from network servers
  • Relatively low cost means fast ROI with drastically reduced security response costs

Alternatives Considered

Forcepoint Web Security

Usability

Other Software Used

Microsoft Teams, Microsoft 365 (formerly Office 365), Veritas Backup Exec