Syncro, duplicate

Servably, Inc. presents Syncro, an integrated business platform designed to streamline the operations of managed service providers (MSPs). According to the vendor, this solution combines professional services automation (PSA), remote monitoring and management (RMM), and remote access capabilities into one comprehensive tool. Syncro aims to cater to MSPs of all sizes, from small businesses to enterprise-level organizations. This software solution is intended for use by IT service providers, managed service providers, IT departments, technology consulting firms, and computer repair and maintenance services.

Key Features

PSA features: According to the vendor, Syncro offers a flexible ticketing system that aims to streamline IT help desk and back-office operations. Users can customize ticket workflows and add templated worksheets for consistent processes. The ticketing system is integrated into billing to capture all billable time and work done.

RMM features: The vendor claims that Syncro allows users to remotely monitor client devices in real-time, including running services and processes. The system is said to provide alerts for issues and enables users to proactively resolve critical situations. Additionally, automated remediations can be set up for issue resolution without human involvement.

Remote support features: According to the vendor, Syncro provides secure access to client devices for remote sessions with one click. Users can take control of machine registries for editing, deleting, renaming, and adding key/value pairs. The system also allows users to view an asset's complete event log and search, filter, and sort events.

Automated patch management: The vendor states that Syncro offers the ability to automate patch management for both Windows and third-party applications. This feature aims to ensure that all systems are up to date with the latest security patches and bug fixes, minimizing vulnerabilities and enhancing system performance.

Customizable contracts and SLAs: Syncro claims to provide the ability to customize contracts and attach service level agreements (SLAs) for personalized customer coverage. Users can tailor the terms and conditions of agreements to meet the specific needs of their clients, ensuring clear expectations and accountability.

Reporting and analytics: According to the vendor, Syncro offers comprehensive reporting and analytics capabilities. Users can track return on investment (ROI), monitor service efficiency and profitability, and gain insights into key performance indicators (KPIs) to make data-driven decisions and optimize business operations.

Integration capabilities: Syncro claims to offer seamless integration with various tools and platforms to enhance functionality. Users can integrate with payment processors, appointment booking widgets, antivirus solutions, client portals, and more, to streamline workflows and improve overall efficiency.

Global policies and asset configurations: According to the vendor, Syncro allows users to set and manage global policies to ensure consistent asset configurations across clients' networks. This feature aims to provide control over software installations, security settings, and other configurations, ensuring standardization and compliance.

Real-time CPU and memory monitoring: Syncro claims to provide real-time monitoring of CPU and memory usage through its remote task manager. This feature aims to help users identify resource-intensive processes, troubleshoot performance issues, and optimize system resources for improved productivity.

Terminal and PowerShell access: According to the vendor, Syncro enables users to open terminal access windows for command prompt access and obtain admin access to a remote PowerShell prompt. This feature allows users to execute commands in real-time, perform advanced troubleshooting, and automate tasks for efficient system management.