Name: SYNTHESYS
Price: 1000 USD
Author: Noetica

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Feature Management

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Workflow

Enterprise

Accounting

Accounts Receivable

CTRM

Travel Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Change and Configuration Management

Cloud Migration

Cloud Storage

Configuration Management

Data Deduplication

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Migration

Mobile Data Security

Mobile Identity

Network Performance Monitoring

SaaS Management

Sensitive Data Discovery

Software Composition Analysis (SCA)

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Email Marketing

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Aviation

Banking

Geographic Information

Insurance Agency Management

Insurance Claims Management

Physical Therapy

Vertical-Specific

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SYNTHESYS is a predictive dialler software solution designed by Noetica Limited to automate outbound calling in contact centers. It is targeted at small to large-sized contact centers and is utilized by contact center managers, customer service managers, sales managers, telemarketers, and professionals in various industries such as financial services, retail, telecommunications, healthcare, and utilities.

## Key Features

**Predictive Dialling**: According to the vendor, SYNTHESYS automates outbound calling in contact centers through its predictive dialling capabilities. By leveraging statistical models and machine learning algorithms, it aims to determine the optimal number of calls to dial at any given time, potentially maximizing agent productivity and reducing costs.

**Live Person Detection (LPD)**: SYNTHESYS includes Live Person Detection (LPD) technology, which the vendor claims accurately identifies live persons on the other end of the call. By leveraging artificial intelligence (AI), it aims to differentiate between answering machines and real people, potentially improving overall efficiency.

**SNoDrop™ Technology**: According to the vendor, SYNTHESYS incorporates SNoDrop™ technology, which enables high-performance predictive dialling with a 0% Abandoned Call Rate (ACR). It dynamically adjusts the dialling rate based on real-time factors, aiming to ensure compliance with regulatory requirements while providing a seamless calling experience.

**Computer Telephony Integration (CTI)**: SYNTHESYS integrates with Computer Telephony Integration (CTI) systems, aiming to facilitate direct communication between the dialler and agents' desktop applications. Real-time screen pops are triggered, delivering relevant customer information to agents as calls are connected. This feature aims to streamline the agent's workflow and enhance the customer experience.

**Automated Call Distribution (ACD)**: SYNTHESYS incorporates Automated Call Distribution (ACD) functionality, which aims to allow for advanced call routing and distribution. ACD algorithms intelligently distribute incoming calls to the most appropriate agents based on predefined criteria. This feature aims to ensure efficient call handling, potentially reducing wait times and improving customer satisfaction.

**Campaign Management**: SYNTHESYS provides campaign management capabilities, allowing contact centers to plan, execute, and monitor outbound calling campaigns. Users can create and manage multiple campaigns, defining parameters such as dialling rules, call lists, and agent assignments. This functionality aims to enable contact centers to optimize their outbound calling efforts and potentially achieve desired campaign outcomes.

**Real-time Reporting and Analytics**: According to the vendor, SYNTHESYS offers real-time reporting and analytics tools to track and analyze key performance metrics. Users can access detailed reports on call volumes, agent productivity, campaign performance, and more. Real-time analytics aim to provide actionable insights, allowing contact centers to make data-driven decisions and potentially optimize their operations.

Great control over tracks: Users have praised Synthesys for providing excellent control over tracks, allowing for precise and accurate tracking and analysis of patterns. Several reviewers stated that this feature is beneficial in various tasks.

Seamless workflow integration: Many users have mentioned that Synthesys integrates well with other industry software, making it easy and straightforward to incorporate into their existing workflow. This convenience has been appreciated by multiple reviewers who find it helpful in streamlining their processes.

Time-saving automation: Reviewers have expressed that Synthesys saves them countless hours by efficiently handling large amounts of data and generating ready-to-go reports for meetings. The software's ability to automate data analysis and reporting processes has been highly valued by several users.

Annoying Forward Reverse Toggle: Some users have found the forward reverse toggle on 2D trackers to be frustrating, potentially impacting their workflow.

Sluggish Performance with Large Data: Several reviewers have mentioned that the software can become sluggish and slow when dealing with large amounts of data, which may hinder productivity.

Limited Functionality: Users have expressed concerns about the limited functionality of the software, indicating that it may not meet all of their needs and requirements.

Users have found that Synthesys is an invaluable tool for obtaining quick and accurate 3D solves for their scenes. With its easy-to-use interface and efficient algorithms, users can seamlessly integrate their footage and generate precise 3D models in a fraction of the time compared to traditional methods. This has been particularly beneficial for filmmakers, allowing them to focus more on the creative aspects of their projects rather than spending excessive time on technicalities.

In addition to its applications in the film industry, Synthesys has also proven to be a valuable asset for businesses in various sectors. One customer in the finance industry found Synthesys to be a helpful Security Intelligence Service provider software, aiding them in detecting potential security threats and enhancing their overall business security. Similarly, a customer in the IT sector highlighted how Synthesys compiles data from different teams simultaneously, saving them significant time and resources. The easy-to-read reports provided by Synthesys have made it convenient for users to analyze compiled data and make informed decisions based on the insights gained.

Reviewers have praised the Synthesys team for their strong ability to develop new functionality with tested release cycles. This demonstrates that the product is constantly evolving and improving, catering to the needs of its users and staying ahead of the curve when it comes to technological advancements. Whether it's providing a reliable CRM solution with CTI Integration or offering reliable OB functionality, Synthesys continues to impress users with its versatility and commitment to delivering high-quality solutions.

Overall, Synthesys has emerged as a powerful tool that solves complex problems and streamlines workflows across various industries. Its ability to provide quick 3D solves, enhance security intelligence, compile data efficiently, and deliver easy-to-read reports makes it an invaluable asset for individuals and businesses alike.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

SYNTHESYS

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Noetica

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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SYNTHESYS

Overview

What is SYNTHESYS?