Name: Tapendium
Author: Tapendium

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Tapendium is a digital solution provided by Tapendium, a division of Benie Worldwide Pty Ltd., that aims to enhance the guest experience in upscale hotels. According to the vendor, Tapendium replaces traditional printed compendiums with interactive tablets, offering guests convenient access to hotel services, information, and personalized experiences. This product primarily targets upscale hotels and is intended for use by professionals in the hospitality industry, hotel management, guest services, operations management, and marketing and sales teams in the hotel industry.

## Key Features

**Tapendium Stay**: According to the vendor, Tapendium Stay is a fully integrated and networked Guest Room solution that enables hotels to provide personalized in-room guest experiences through interactive tablets. It allows guests to easily browse and order from dynamic room service menus, request housekeeping items, control room features, make and receive calls, and seamlessly check out.

**Tapendium Go**: Tapendium Go is a mobile solution that, according to the vendor, eliminates the need for guests to download a separate app. It offers instant access to hotel services through a Progressive Web App Solution, enabling guests to conveniently order room service, make requests, and access various hotel amenities.

**Tapendium Home**: Tailored specifically for the retirement village sector, Tapendium Home, according to the vendor, enhances resident experiences by facilitating communication between residents and operators, streamlining maintenance processes, and providing customizable content and messaging.

**Samsung Tablet**: Tapendium partners with Samsung to provide high-quality tablets for the solution. According to the vendor, these tablets come in various sizes and options, including waterproof and drop-proof versions. They feature a seamless and user-friendly interface through a Progressive Web Application.

**Progressive Web Application**: According to the vendor, Tapendium utilizes HTML 5 technologies to deliver a rich, app-like user experience on guests' personal mobile phones. This eliminates the need for guests to download a separate app and ensures a smooth and convenient interface.

**Mobile Device Management and Control**: According to the vendor, Tapendium utilizes Samsung Knox® Security Platform for efficient and secure device management and customization. This ensures that the tablets are always in a known state and allows for centralized software updates.

**Content Management System**: According to the vendor, Tapendium's web-based content management system enables easy access, navigation, and management of content on the tablets. Hotel personnel can update content in real-time, personalize messaging, and manage user permissions.

**Cloud Hosting**: Tapendium leverages cloud hosting services for highly available and scalable hosting, providing hotel management with real-time insights and reports, according to the vendor.

**Third-Party Integration and API**: According to the vendor, Tapendium can be seamlessly integrated with various hotel management systems, including point of sale (POS), operational management, media, and entertainment systems, as well as room control systems. This integration streamlines hotel workflows and enhances overall efficiency.

Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.

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Wordpress is an open-source publishing platform popular with bloggers, and a content management system, known for its simplicity and modifiability. Websites may host their own blogging communities, controlling and moderating content from a single dashboard.

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Tapendium

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Web Content Creation

Features that support the creation of website content.

WYSIWYG editor

What-You-See-Is-What-You-Get editing tool allows users to build pages without writing code.

Code quality / cleanliness

Code generated by WYSIWYG editor is clean and validates according to W3C standards.

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The system tracks versions or has some sort of content archiving in place, so that users can go back to a previous version of the website if problems arise.

Admin section

The admin page is easy to navigate and use.

Page templates

The CMS has standard webpage templates or types of web pages (e.g. homepage, article page, interior page, blog page, etc.); users can also build custom templates.

Library of website themes

A library of website frameworks or themes is available as a starting point for building a website.

Mobile optimization / responsive design

The CMS helps users build webpages that work well on mobile devices – whether m-dot pages or responsively designed pages.

Publishing workflow

The software allows users to set up a custom workflow for updating the website, including approval processes.

Form generator

Users can build website forms for visitors to fill out.

Content scheduling

Users can schedule content to publish at a certain date and time.

Web Content Management

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Users can use a search index to find content.

Content taxonomy

Users can create multiple levels and types of content categories including tags.

SEO support

The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Browser compatibility

The CMS helps users build webpages that function well on all or most Internet browsers.

Bulk management

Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.

Page caching

The CMS uses page, template, query and tag caching to optimize website speed.

Availability / breadth of extensions

There is a broad library of extensions, plug-ins, modules or add-ons that allow users to easily customize their websites without building custom code.

Built-in e-commerce / shopping cart

The CMS natively allows for product management, including pricing and shopping cart functionality.

E-commerce / shopping cart extension

The CMS has an extension or plug-in that allows for product management, including pricing and shopping cart functionality.

Community / comment management

Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.

Import / export

Users can batch import or export content.

Website analytics

Built-in feature or plugin allows administrators to evaluate site traffic.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Internationalization / multi-language

The software supports multiple languages, countries, currencies, etc.

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Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Multi-factor authentication

User-level audit trail

Version history

Simple roll-back capabilities

CMS programming language or framework

Which programming language is the CMS and most extensions written in?

Python

Java

.NET

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Tapendium

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What is Tapendium?