Name: TapTalk.io
Price: 29 USD
Author: PT Tap Talk Teknologi

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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TapTalk.io is a messaging platform designed to enhance the sales, marketing, and support experiences for businesses. According to the vendor, it allows companies of various sizes, ranging from small to large, to manage and respond to customer messages from popular social messenger platforms such as WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email. This versatile platform is utilized by a wide range of professions and industries, including e-commerce businesses, retail companies, customer service teams, marketing teams, and sales teams.

## Key Features

**OneTalk**: According to the vendor, OneTalk is a messaging platform that centralizes customer communication by providing a single dashboard for businesses to manage and respond to messages from various social messenger platforms such as WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email.

**Chat dengan customer Anda, dari social messenger manapun**: According to the vendor, businesses can directly chat with their customers from multiple social messenger platforms including WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email, enabling real-time conversations and prompt support.

**Satu dashboard untuk membalas pesan dari WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, email**: The vendor claims that TapTalk.io offers a unified dashboard that allows businesses to manage and reply to messages from WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email in one place, simplifying the process of handling customer messages and improving efficiency.

**Meningkatkan pengalaman sales, marketing, dan support Anda**: According to the vendor, TapTalk.io aims to enhance the sales, marketing, and support experiences for businesses by providing a centralized platform for customer communication, streamlining processes, and enabling better customer service.

**Raih Banyak Pelanggan dengan Google Business Messages**: The vendor states that businesses can interact with customers through Google Business Messages, allowing them to connect easily with businesses from Google Maps, Search, and Ads, expanding their reach and generating more leads.

**Official WhatsApp Business API**: According to the vendor, TapTalk.io provides the Official WhatsApp Business API, enabling businesses to reach and communicate with customers through WhatsApp from the TapTalk.io dashboard, enhancing customer engagement and support efficiency.

**Inovasi Terbaru Chatbot: Buat Pelanggan Seperti Berinteraksi dengan Real Human**: The vendor claims that TapTalk.io offers an innovative chatbot feature that creates a human-like interaction with customers, utilizing Natural Language Understanding (NLU) to understand queries and provide accurate responses, improving customer experiences and satisfaction.

**Dorong produktivitas agent**: According to the vendor, TapTalk.io's Omnichannel Messaging Platform provides an intuitive and accessible interface for agents to handle customer messages, accessible from both desktop and smartphone devices, boosting agent productivity and efficiency in managing inquiries.

**Working Hours and Automated Messages**: The vendor states that businesses can set working hours and create automated welcome messages, providing customers with a better understanding of the next steps to take, making a positive first impression, and enhancing the customer experience.

**Topics**: According to the vendor, TapTalk.io enables customers to choose specific topics to discuss with businesses, allowing them to engage directly with experts who can address their specific issues, enabling targeted support and effective problem resolution.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

TapTalk.io

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

PT Tap Talk Teknologi

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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TapTalk.io

Overview

What is TapTalk.io?