Name: TaxCloud
Author: FedTax (dba TaxCloud)

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### Sales Tax Management
Reviewers seem divided on TaxCloud's sales tax management capabilities. While some users appreciate the ease of integration and accurate reporting, others have raised concerns about the functionality and customer support. The mixed opinions suggest that businesses may have varying experiences with TaxCloud's sales tax management features, highlighting the importance of thorough evaluation before choosing this service for sales tax needs.

### Tax Calculation and Accuracy
Some users praise TaxCloud for its accurate tax rate calculations, highlighting this as a standout feature. However, others express concerns about the complexity of its features and limited customization options. While some find TaxCloud's tax calculation capabilities beneficial, there are mixed opinions on its overall accuracy and ease of use in this aspect.

### Exemption Certificates
Users have expressed significant dissatisfaction with TaxCloud's exemption certificates management. Complaints include issues with functionality, integration challenges, and poor customer service. Many users reported problems with the proper functioning of sales tax exemption certificates, leading to frustration and time wasted on troubleshooting. Additionally, concerns were raised about the software's buggy nature and lack of consideration for various use cases, indicating a lack of robustness in handling exemption certificates specifically. These negative experiences have overshadowed any potential benefits that TaxCloud's exemption certificate management feature may offer, leaving users dissatisfied with this aspect of the service.

### Tax Compliance and Filing
User sentiment regarding TaxCloud's tax compliance and filing capabilities is varied. While some users appreciate the real-time sales tax calculations and automated sales tax returns, others have raised concerns about limited customization, complex features, and challenges with customer support. Issues such as incomplete functionality, integration difficulties, and unresolved tax filing errors have led to frustration among some users. Additionally, the high cost of the service and reported software bugs have contributed to a less favorable perception of TaxCloud's tax compliance and filing functionalities.

TaxCloud is a software solution that has been helpful for many businesses with online stores that need help calculating taxes across different states. Despite negative experiences reported by some users, others have found TaxCloud to be essential for their sales tax computations and reporting needs. Some users have stated that using TaxCloud has saved them considerable time and effort in addressing sales tax matters, which can become burdensome without proper support and tools.

One particular benefit of TaxCloud is its ability to automate sales tax compliance. By using the software, businesses have been able to voluntarily sign up to remit sales taxes in SSUTA states and are indemnified against audit risks in those states. This feature has allowed businesses to continue growing online sales across state lines without taking on undue risks or worrying about falling out of compliance. Nonetheless, some users have experienced negative issues, including poor customer service and support, setup issues, overcharging problems, and changes to their subscription plans.

Accurate Tax Calculations: Users have consistently praised TaxCloud for its accurate calculations of tax rates. Many reviewers stated that they found the software to be reliable and precise, even when dealing with complex jurisdictions. Some users noted that there were a few issues in certain areas, but these problems were promptly resolved by the customer support team.

Ease of Use: Several reviewers commented on how straightforward it was to set up and use TaxCloud. They appreciated that it was easy to integrate into their systems and provided accurate reporting. Additionally, many users liked how simple it was to add or subtract tax line items, making the software user-friendly overall.

Affordable Pricing: A common sentiment among reviewers is that TaxCloud has an affordable pricing model that provides excellent value for money. Some users particularly liked the free option, which they found very useful, while others felt that the paid version offered the best value compared to other tax software options available.

Technical Issues: Some users have experienced technical issues with TaxCloud, leading to difficulties receiving a refund. Several reviewers mentioned that they faced problems while using the software and had trouble getting their refunds processed due to errors on the platform.

Poor Customer Support: Many reviewers criticized TaxCloud's customer support for being unhelpful and non-responsive. Some users reported waiting on hold for long periods of time without any response from the tech department or manager, resulting in frustration and causing them to seek out other companies for assistance.

Expensive Pricing: The cost of using TaxCloud was a concern for some reviewers who felt it was expensive compared to similar products in the market. Users also expressed dissatisfaction with the recent increase in pricing and felt that there was no improvement in customer service despite paying more.

TaxCloud is a cloud-based tax calculating, analyzing and compliance application from FedTax (or Federal Tax Authority) headquartered in Connecticut.

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Tax Compliance

FedTax (dba TaxCloud)

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

Sales and Use Taxes

Software is capable of calculating and filing sales and use taxes.

Cross-border Taxes

Software is capable of calculating and filing taxes, such as customs, across countries.

VAT / GST Taxes

Ability to calculate and manage VAT and GST taxes.

Energy and Fuel Taxes

Ability to calculate and manage energy and/or fuel taxes.

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

Geolocation for Tax Assessment

Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.

3rd-Party Software Integrations

Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.

Tax Data Reporting

Ability to export transaction data for tax filing.

Compliance Administration Management

Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.

Tax Exemption Processing

Ability to generate, track, exemption certificates from sales invoices.

Tax Document Management

Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.

Complex Tax Scenario Management

Ability to automate handling of tax holidays and other anomalies.

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TaxCloud

Overview

What is TaxCloud?