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TaxCloud is a software solution that has been helpful for many businesses with online stores that need help calculating taxes across …
Overview
What is TaxCloud?
TaxCloud is a cloud-based tax calculating, analyzing and compliance application from FedTax (or Federal Tax Authority) headquartered in Connecticut.
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What is TaxCloud?
TaxCloud is a cloud-based tax calculating, analyzing and compliance application from FedTax (or Federal Tax Authority) headquartered in Connecticut.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is TaxCloud?
TaxCloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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TaxCloud is a software solution that has been helpful for many businesses with online stores that need help calculating taxes across different states. Despite negative experiences reported by some users, others have found TaxCloud to be essential for their sales tax computations and reporting needs. Some users have stated that using TaxCloud has saved them considerable time and effort in addressing sales tax matters, which can become burdensome without proper support and tools.
One particular benefit of TaxCloud is its ability to automate sales tax compliance. By using the software, businesses have been able to voluntarily sign up to remit sales taxes in SSUTA states and are indemnified against audit risks in those states. This feature has allowed businesses to continue growing online sales across state lines without taking on undue risks or worrying about falling out of compliance. Nonetheless, some users have experienced negative issues, including poor customer service and support, setup issues, overcharging problems, and changes to their subscription plans.
Accurate Tax Calculations: Users have consistently praised TaxCloud for its accurate calculations of tax rates. Many reviewers stated that they found the software to be reliable and precise, even when dealing with complex jurisdictions. Some users noted that there were a few issues in certain areas, but these problems were promptly resolved by the customer support team.
Ease of Use: Several reviewers commented on how straightforward it was to set up and use TaxCloud. They appreciated that it was easy to integrate into their systems and provided accurate reporting. Additionally, many users liked how simple it was to add or subtract tax line items, making the software user-friendly overall.
Affordable Pricing: A common sentiment among reviewers is that TaxCloud has an affordable pricing model that provides excellent value for money. Some users particularly liked the free option, which they found very useful, while others felt that the paid version offered the best value compared to other tax software options available.
Technical Issues: Some users have experienced technical issues with TaxCloud, leading to difficulties receiving a refund. Several reviewers mentioned that they faced problems while using the software and had trouble getting their refunds processed due to errors on the platform.
Poor Customer Support: Many reviewers criticized TaxCloud's customer support for being unhelpful and non-responsive. Some users reported waiting on hold for long periods of time without any response from the tech department or manager, resulting in frustration and causing them to seek out other companies for assistance.
Expensive Pricing: The cost of using TaxCloud was a concern for some reviewers who felt it was expensive compared to similar products in the market. Users also expressed dissatisfaction with the recent increase in pricing and felt that there was no improvement in customer service despite paying more.