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Tebra EHR

Score1 out of 10

11 Reviews and Ratings

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What is Tebra EHR?

Tebra (formerly Kareo) provides a full-featured EHR. It is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Scheduler, Documentation, and Notes.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Tebra EHR has to offer, as determined by TrustRadius' reviewers.
Based on 11 ratings of Tebra EHR's features
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Top Performing Features

  • HIPAA compliance

    The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).

    Category average: 8.5

  • Speech recognition

    The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.

    Category average: 7.1

  • Real-time eligibility verification

    The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

    Category average: 6.7

Areas for Improvement

  • Patient portal

    Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.

    Category average: 6.5

  • Customization

    Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.

    Category average: 5.8

  • E-prescribing

    Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.

    Category average: 6.7

Reviews

What users are saying about Tebra EHR.
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Kareo was unreliable, didn't include promised feature, and cost a lot.

Max von Hippel
IT Admin in Information Technology at Alaska Telepsychology (11-50 employees employees)

Use Cases and Deployment Scope

We are a small to medium size telehealth clinic offering psychological and psychiatric services primarily within the state of Alaska. We moved to Kareo as we thought it would consolidate our needs for both an EHR and a billing service into one.

Pros

  • Sales

Cons

  • Reliability of the telehealth platform
  • Ability to ingest data from other EHRs, e.g., TherapyNotes
  • Transparency of billing
  • Customer service
  • Usability
  • Honesty in sales

Return on Investment

  • Spent >7K on a service that did not work
  • Spent >10k on training and IT to support said non-functional service and then, get off of it when it failed
  • Learned valuable lesson about disingenuous sales tactics

Other Software Used

doxy.me, Google Workspace, RingCentral Meetings

Usability

Overall simplest EHR on the MARKET

Incentivized
Verified User
Administrator in Corporate (51-200 employees employees)

Pros

  • Ease
  • Simple
  • User-Friendly

Cons

  • Note Type Templates
  • Telehealth

Return on Investment

  • ROI definitely a positive

Other Software Used

Zenefits, JazzHR, Indeed.com

"All that GLITTERS isn't GOLD!"

Incentivized
Verified User
Director in Professional Services (1-10 employees employees)

Pros

  • User Interface is strong for the less technical folks
  • Patient/client portal features are very helpful for the client to get registered
  • Their tutorials are amazing in helping you get started
  • Provides a success coach to walk you through the process of launching their product

Cons

  • Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
  • Tutorials are good but can be overwhelming because there are a lot of features to learn
  • Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)

Return on Investment

  • We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
  • I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
  • Again ASK questions; do a test run; ask about the migration of your data and its charges.
  • You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.

Kareo Review

Amanda JamiesonView profile
Office Manager at Endeavor Rehab (11-50 employees employees)

Pros

  • Catching missing patient info
  • Catching missing insurance info
  • Providing mailing addresses

Cons

  • Could use more details in patient info
  • Sometimes information is not transferred over
  • I think the overall design could look a little more user-friendly

Return on Investment

  • Turn around time is quicker
  • Less mistakes less denials
  • Easier workflow

Alternatives Considered

QuickEMR

Other Software Used

BillQuick, QuickBooks Pro, Excel4apps

Kareo EHR is our hero

Incentivized
Lynn Reeves HillView profile
Billing Manager, CPC in Finance and Accounting at Medical Office (11-50 employees employees)

Pros

  • Eliminates our input errors
  • User-friendly without confusion
  • Great layout and easy to read

Cons

  • Everything created can always use adjusting depending on the situation
  • Adapting to client needs quicker
  • Problems are not reported in a timely manner

Return on Investment

  • We have doubled revenue in some portions that were not collected properly in the past.
  • All in one system
  • Clean and clear medical documentation

Alternatives Considered

NextGen Healthcare Practice Management

Other Software Used

Dropbox, eFax, Microsoft Office 365

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