If Kareo would fix the "bugs" in their marketing software it would be another great product.
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
Kareo Marketing is used by our practice to send out appointment reminders, surveys, patient communications and to keep a check on our online presence.
Pros
- Patient communications: being able to send patients text messages has been a great benefit.
- Kareo sends out appointment reminders for us which saves our employees time.
Cons
- There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
- It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
Likelihood to Recommend
The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
KH
K Howell
Practice Manager at Greensboro Pediatric Surgery (1-10 employees)
Vetted Review
1 year of experience