Name: Telefonix
Author: Stampede Solution

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Software Repositories

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Visual Collaboration

Enterprise

Accounting

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

AIOps

C/C++ Integrated Development Environments

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Quality

Data Virtualization

Desktop Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Hadoop-Related

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Managed Public Cloud Infrastructure

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Process Mining

Relational Databases

Security Awareness Training

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Consumer Ratings & Reviews

Content Management

Email Marketing

Event Registration

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Construction Accounting

Hotel Management

Library Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Scholarship Management

Telemedicine

Utilities

Vertical-Specific

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Telefonix is a cloud communication service provider that offers a range of services, including VoIP phone systems, SIP trunking, and bulk SMS services. According to the vendor, Telefonix is designed to enhance productivity and reduce costs for businesses of all sizes in Malaysia. It is used by call centers, customer service teams, sales and marketing professionals, IT and technology companies, healthcare providers, as well as retail and e-commerce businesses.

## Key Features

**VoIP Solution**: According to the vendor, Telefonix's VoIP solution allows businesses to make voice calls over an IP network using their existing devices. It utilizes the Session Initiation Protocol (SIP) to enable audio and video communication across multiple devices. The vendor claims that it offers flexibility for making local, long distance, and international calls over the Internet, potentially reducing communication expenses.

**SIP Trunking**: Telefonix's SIP trunking service, according to the vendor, provides a virtual analog phone line that can be connected to a PBX. This allows for outbound calls over the Internet without limitations on the number of concurrent calls. The vendor states that it also supports real-time two-way communication, enabling businesses to receive and reply to bulk SMS messages.

**Bulk SMS Services**: Telefonix offers bulk SMS services that allow businesses, marketing agencies, and community groups to communicate with a large group of people. According to the vendor, messages are delivered within seconds, making it suitable for time-sensitive campaigns. The vendor also claims that the service enables real-time two-way SMS communication, potentially increasing engagement rates.

**VoIP Phone**: Telefonix provides VoIP phones that utilize voice over IP technologies to transmit telephone calls over an IP network. These phones can be installed on various devices, including desktops, smartphones, laptops, and existing desk phones. According to the vendor, these phones facilitate efficient communication through voice, video, and text, allowing users to collaborate effectively.

**Cloud Communication Services**: Telefonix's cloud communication services eliminate the need for physical devices and offer a potentially cost-saving solution for businesses. The vendor claims that their cloud PBX voice solution comes with innovative features that can enhance workplace productivity. They state that these services are scalable and flexible, catering to businesses of all sizes.

**Flexible Pricing Plans**: According to the vendor, Telefonix provides flexible pricing plans to accommodate the needs of different businesses. They claim that businesses, whether small startups or large enterprises, can choose a plan that aligns with their budget and usage requirements. This, according to the vendor, ensures that businesses only pay for the services they actually need.

**Reliable Network Infrastructure**: Telefonix operates on a robust network infrastructure, according to the vendor, ensuring reliable and high-quality communication services. They claim to have redundant systems and advanced security measures in place, aiming to deliver uninterrupted communication for businesses.

**24/7 Customer Support**: Telefonix offers 24/7 customer support to assist businesses with any technical issues or queries. According to the vendor, their dedicated support team is available round the clock to ensure that communication systems are running smoothly.

**Integration with Existing Systems**: Telefonix claims to seamlessly integrate with existing systems, such as CRM software, email clients, and other business applications. This, according to the vendor, allows for streamlined communication and efficient workflow within organizations.

**Scalability and Flexibility**: Telefonix's services, according to the vendor, are designed to scale with the changing needs of businesses. They claim that businesses experiencing growth or seasonal fluctuations can easily add or remove users, channels, and features as required.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Stampede Solution

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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