Telemarketr

Telemarketr is a customizable SMS marketing platform designed to provide companies with enhanced control and flexibility over their SMS marketing campaigns. According to the vendor, Telemarketr caters to businesses of all sizes, including small businesses and large enterprises, and is widely adopted by marketing professionals, sales professionals, customer service professionals, as well as the retail and e-commerce industries.

Key Features

Customizable SMS Marketing Platform: Telemarketr is an enterprise SMS platform that, according to the vendor, offers extensive customization options and empowers businesses to tailor their SMS marketing campaigns to their specific needs.

General Campaigns: Telemarketr enables businesses to conduct outbound SMS marketing campaigns, allowing them to send campaigns instantly or schedule them for future delivery. The platform also supports campaign segmentation based on customer tags and the ability to send A/B campaigns with multiple versions of SMS messages. Additionally, Telemarketr seamlessly integrates with popular Customer Relationship Management (CRM) solutions like Salesforce.

Conversations: Telemarketr facilitates one-on-one conversations with customers, providing agents with pre-defined messages to efficiently respond to customer queries. The platform allows for simultaneous handling of multiple customer conversations and provides segmentation options based on unique customer tags. The vendor also claims that Telemarketr automates the assignment of customer conversations to agents based on predefined rules.

Keyword Campaigns: Telemarketr empowers businesses to create unlimited keyword campaigns to attract customers. According to the vendor, businesses can customize autoresponder messages for each keyword campaign and integrate API triggers to seamlessly add new prospects to third-party CRM solutions. Furthermore, Telemarketr enables the creation of new keyword campaigns based on customer demographics, utilizing long-codes.

Net Promoter Score (NPS): Telemarketr includes the ability to measure customer experience and predict business growth through Net Promoter Score (NPS) campaigns. The platform allows businesses to send NPS campaigns with customizable autoresponder messages for promoters, passives, and detractors. According to the vendor, NPS campaigns can be segmented based on customer tags, as well as individual agents, locations, products, and more. Telemarketr also offers real-time NPS tracking for campaigns related to customer service interactions.