Name: Telemo
Price: 5 USD
Author: StarTele Logic

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Kubernetes Monitoring

Service Mesh

Development

Academic Advising

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Email Spam Filter

Interactive Voice Response (IVR)

VoIP

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Database Load Balancing

Desktop Outsourcing

Ethernet Switches

File Sync and Share

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Packet Analyzer

Software Defined Storage (SDS)

Tape Storage

Threat Intelligence

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Event Registration

Heatmap and Session Recording

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales Acceleration

Sales Gamification

Sales

Animation

Auto Repair

HIPAA Compliance

Insurance Suites

Investment Portfolio Management

PCB Design

Public Sector Software

Tax Practice Management

Vertical-Specific

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Telemo is a communications product development solution designed to enhance the customer experience for businesses. According to the vendor, it offers a range of features and technologies including:

**AI Chatbots**: Utilize advanced NLP and Speech Recognition technologies to understand and respond to customer queries in real-time. They provide personalized recommendations, answer FAQs, and handle a high volume of inquiries simultaneously.

**Voicebots**: Capable of understanding over 100 languages and process user queries using NLP and NLU. They handle complex conversations, integrate with IVR systems, and offer efficient voice-based customer support.

**CPaaS (Communications Platform as a Service)**: Allows businesses to integrate communication capabilities into their existing applications or systems. It provides APIs and SDKs for voice, SMS, video, and chat functionalities, supporting real-time communication and enhancing the overall customer experience.

**CCaaS (Contact Center as a Service)**: A cloud-based platform that enables effective management of customer interactions. Features like automatic call distribution, interactive voice response, and call analytics optimize contact center operations across multiple channels.

**Sentiment Analysis**: Uses machine learning algorithms to analyze customer feedback and classify sentiments as positive, negative, or neutral. Helps businesses understand customer satisfaction levels and take proactive measures to improve the customer experience.

**Predictive Analytics**: Leverages historical customer data to forecast future behavior and trends. Enables data-driven decisions, optimization of marketing strategies, and personalized customer interactions.

**Generative AI**: Enhances the conversational capabilities of AI-powered chatbots and voicebots by creating contextually relevant responses based on existing data. Automates communication tasks and provides engaging and personalized customer experiences.

**Robotic Process Automation (RPA)**: Automates repetitive and rule-based tasks in customer service and contact center operations. Integrates with existing systems, reduces manual intervention, and improves operational efficiency.

**Voice Analytics**: Analyzes audio recordings of customer interactions to extract insights and identify trends. Transcribes and analyzes voice conversations, detecting keywords, sentiment, and customer emotions to enhance agent performance and improve the overall customer experience.

**Virtual Assistants**: AI-powered assistants that assist customers with various tasks and inquiries. They use NLP and machine learning algorithms to provide information, answer questions, and guide customers through self-service processes across multiple channels.

Basic

Free

Professional

Drum Web Meeting

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Telemo

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

StarTele Logic

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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Telemo

Overview

What is Telemo?