TellerGraph

The TELLERGRAPH Teller Staffing Model, developed by Castle Creative Services, LLC, is a software solution aimed at assisting retail branch networks and call centers in determining optimal staffing levels. According to the vendor, this tool utilizes queuing theory and advanced statistical modeling techniques to calculate staffing requirements accurately. It is targeted towards companies with at least five retail branch locations or call centers with a minimum of ten customer service representatives. Financial institutions and non-bank organizations with phone support and order departments are among the industries that the vendor says commonly use this solution.

Graphic display of staffing and scheduling information: The TELLERGRAPH Teller Staffing Model provides a visual representation of staffing requirements throughout the day for each day of the week, facilitating easy understanding and management of staffing needs, according to the vendor.

Advanced statistical modeling: According to the vendor, the software employs queuing theory and advanced statistical modeling techniques to ensure optimal resource allocation by accurately calculating staffing requirements based on various parameters specified by the bank.

User-specified service and activity standards: The vendor states that businesses can customize service and activity standards by defining up to four service areas per branch, allowing for more accurate staffing calculations.

Seamless integration with host-based teller systems: The TELLERGRAPH Teller Staffing Model connects with host-based teller systems, streamlining data collection and making it easier to gather the necessary information for accurate staffing calculations, according to the vendor.

Flexible data collection options: In addition to automated data collection from teller systems, the software also offers manual data collection options, allowing businesses to allocate hourly data into shorter intervals for more precise staffing calculations, according to the vendor.

Inclusion of non-customer-related and administrative activities: According to the vendor, the TELLERGRAPH Teller Staffing Model takes into account non-customer-related and administrative activities when computing overall staff requirements, ensuring a comprehensive and accurate staffing assessment.

Half-hourly staffing requirements: The vendor states that staffing requirements are determined for half-hour intervals throughout the day, enabling businesses to identify peak and off-peak periods and allocate resources accordingly.

Divisions and ad-hoc branch grouping: This feature allows for easy reporting and peer selection by dividing branches into divisions and creating ad-hoc branch groups, facilitating efficient management and analysis of staffing requirements, according to the vendor.

Forecasting components and interactive modeling: The TELLERGRAPH Teller Staffing Model includes forecasting components and interactive modeling capabilities, enabling businesses to project future staff requirements and make informed staffing decisions, according to the vendor.

Comprehensive reporting and export options: The vendor states that the software provides over a dozen reports, including human resources tracking reports, which can be printed, viewed on-screen, or exported for further analysis, ensuring transparency and facilitating data-driven decision-making.