Teneo

Teneo.ai helps enterprises resolve customer inquiries faster, reduce wait times, and improve service quality by optimizing AI Agents to achieve accuracy and contact center automation. The Teneo Agentic AI Platform provides automated AI orchestration, enabling businesses to deliver instant, human-like interactions while reducing operational complexity.

Teneo's agentive AI is oriented around tasks helpful to contact centers. These optimizations support voice and chat, and also Teneo AI agents can interpret visual imagery (e.g. damaged packaging, etc.) to improve contact center interactions.

• Flexible LLM Selection - Empowers AI agents with Agentic AI flexibility to switch between LLMs, ensuring optimal performance and tailored results for every interaction.
• Vendor Versatility - Choice of the best AI vendor for each unique use case, giving agents access to top-performing models across the market.
• Continuous Improvement with Agentic Precision - Teneo’s agentic features are not just set and forget. Users can continually monitor, analyze, and optimize interactions to enhance outcomes.
• Analysis & Control - Teneo produces granular insights into every conversation, with Teneo enabling AI agents to adapt and perform with greater precision.

Teneo integrates with CCaaS and CX platforms, including Genesys, Five9, Microsoft, AWS, Google, and NICE. This enables enterprises to enhance automation, streamline workflows, and optimize AI-driven customer interactions—without disrupting existing contact center operations.

For enterprises worldwide, Teneo states they currently power 17,000+ AI Agents that handle millions of customer interactions daily across voice, chat and digital channels.