Name: The Chat Shop
Author: The Chat Shop

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Mobile App Development

Product Analytics

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Storage

Consulting and Advisory Services

Cybersecurity Consulting

Database Load Balancing

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Embedded Database

Enterprise Architecture Management

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Mobile Device Management (MDM)

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Appointment Scheduling

Competitive Intelligence

Content Management

Customer Journey Mapping

Email Marketing

Gamification

Heatmap and Session Recording

Landing Page

Marketing Automation

Mobile Advertising

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Product Configuration

Quote to Cash

Sales Email Tracking

Sales

Cloud Infrastructure Entitlement Management

Identity Threat Detection & Response Software

Virtualization Security

Security

Construction Workforce Management

Dental

Vertical-Specific

medium

small

large

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Zendesk Chat

Live Chat

Zendesk

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Professional

Gist

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

Starter

Team

Busniess

LiveChat

Real-time messaging

Chat notifications

Prospecting

Third-party integrations

Chat widgets

Chat transfer

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Growth

Freshchat

Chat-based scheduling

Ticketing system

Chat sentiment analysis

Freshworks Inc

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

Olark

Business

Plus

Premier

SnapEngage

Free

Zoho SalesIQ

Zoho

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

Qualified

Qualified.com

Genesys DX (discontinued)

Likelihood to Recommend

Usability

Support Rating

Discontinued Products

The Chat Shop is a managed live chat tool from the UK company of the same name.

The Chat Shop

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Alerts and reminders for chat requests, missed messages, appointments, etc.

The ability to identify, qualify, and segment prospects, as well as filter leads.

Enables customers and prospects to book and schedule meetings.

Ticket form creation and routing to designated service representatives based on chat interactions.

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

The ability to transfer live interactions to different departments or agents.

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Enables users to visualize past conversations and notes.

Standard or customizable reports with user engagement metrics.

Analytics that enable the tracking of user website visits and chat box interactions.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software

Operating Systems	Unspecified
Mobile Application	No

The Chat Shop

Overview

What is The Chat Shop?

Leaving a review helps other professionals like you evaluate Live Chat Software

Pricing

The Chat Shop

What is The Chat Shop?

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Zendesk Chat

What is Zendesk Chat?

Gist

What is Gist?

Product Details

What is The Chat Shop?

The Chat Shop Technical Details

Comparisons

Compare with

Zendesk Chat

Gist

LiveChat

Freshchat

Olark

SnapEngage

Zoho SalesIQ

Qualified

Genesys DX (discontinued)

Reviews