TrustRadius Insights for TherapyNotes are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Therapy Notes has become an invaluable tool for therapists, solving a variety of challenges commonly faced in private practices. With its user-friendly interface and robust features, users have found it easier to record patient interactions and review previous sessions, resulting in improved organization skills and a more convenient place to store client information. In addition, Therapy Notes has proven to be highly effective in streamlining the process of submitting insurance claims, reducing wait times from weeks to a more timely manner and improving efficiency in billing management.
Users appreciate the software's ability to write notes for clients more quickly compared to other programs and the convenience of scheduling clients and marking meetings. It has also significantly reduced missed appointments and made completing notes less stressful. Furthermore, Therapy Notes offers a one-stop solution for various needs including note-taking, scheduling, and payment management, providing a seamless experience for therapists. The software ensures that documentation is HIPAA compliant and provides a secure place to store mental health records, while also offering easy-to-use templates for writing clinical notes after sessions. Moreover, users find it helpful in tracking and storing mental health records, making paperwork more manageable, and improving their overall private practice experience.
Managing electronic health records, as well as EDI claims.
Pros
Connect with clients through the client portal and allows you to share documents.
Submits claims to the insurance companies and connects with CAQH.
Tech support is phenomenal.
Free, secure telehealth platform.
Cons
Provide services that are related to child welfare. Case managers are the legal guardians, however, a child placed in a foster home needs foster parent access to schedule appointments.
Client portal link is very small.
Likelihood to Recommend
Clinical practice. Has a library for creating documents, provides general templates that are customizable to the providers needs/
TherapyNotes is used across Key Rose, LLC. It helps streamline payment authorization, billing/invoicing methods, scheduling, consumer on-line portal, and electronic health record. It is easy to use and learn. There are tutorials available as well as a TherapyNotes blog that introduces features that may or may not be beneficial to my organization.
Pros
Scheduling is streamlined and accessible by the user or the consumer. Consumers can request, cancel, or reschedule their own appointments and TherapyNotes notifies them via email or preferred contact method if their appointment request was granted or denied.
Billing is streamlined in that Key Rose LLC does not have to insert any special paper (e.g. CMS 1500) and I can select the option for printing the CMS-1500 form out on the PDF.
TherapyNotes offers an easy to follow on-line portal for clients in the EHR that have been granted access to it. The portal will send out email notifications of pending documents or documents that need to be reviewed. Clients can update their demographic information, scheduling/availability, and payment information without every having to call the office.
The EHR component with patient information (e.g. demographic, payment, etc.) is great. It asks all the right questions in English and provides the option to upload PDF documents into the Library, which then can be shared through the TherapyPortal (client portal) with clients.
Cons
Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.
Likelihood to Recommend
TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
