Name: TicketOS
Author: Next Sports & Entertainment

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Document Management

Enterprise Asset Management

Environmental Health and Safety (EHS)

Policy Management

Enterprise

Accounting

Expense Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Data Center Outsourcing (USA)

Data Mapping

Firewall Security Management

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Product Implementation Services

Software Defined Networking (SDN)

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Content Management

Data Cleansing

Email Marketing

Event Management

Gamification

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

Database Security

GDPR Compliance

Video Surveillance

Security

Civil Engineering

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Oil and Gas

Pharmacy

Public Transportation

Scholarship Management

Vendor Neutral Archive (VNA)

Vertical-Specific

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TicketOS is a cloud-based ticket management solution that aims to streamline and optimize the management of sports and entertainment tickets for businesses. It is also used for corporate event tickets, luxury suites, and hospitality passes. According to the vendor, TicketOS is suitable for organizations of all sizes, from small businesses to large enterprises. It is utilized by various professionals and industries, including sales and marketing teams, finance and compliance teams, IT program management teams, human resources departments, event and hospitality management professionals, corporate entertainment, sports teams and venues, event management, hospitality and catering, and retail and e-commerce.

## Key Features

**Centralized Workflow Management**: According to the vendor, TicketOS offers seamless integration of inventory management to streamline sports and entertainment ticket operations. It enables efficient distribution and allocation of tickets based on various criteria, with customizable request and approval processes.

**Single Pane of Visibility**: TicketOS consolidates all ticketing operations in one place, providing real-time visibility into ticket inventory, expenses, and more. The vendor claims that it improves communication and collaboration among team members through a customizable dashboard.

**Highly Configurable**: TicketOS can be customized to match an organization's processes. According to the vendor, it offers role-based single sign-on, custom ticket categories and tiers, and the ability to define ticket request rules and approval processes.

**Touchless Fulfillment**: The vendor states that TicketOS automates the ticket fulfillment process, delivering requested tickets to employees and clients. It provides complete visibility of ticket orders and deliveries with real-time updates on the status of each order.

**Expansive Reporting**: According to the vendor, TicketOS offers extensive reporting options powered by Microsoft PowerBI, allowing users to gain valuable insights into ticket utilization. It enables tracking of attendance, ROI, compliance, and finance metrics, as well as the creation of custom reports based on specific data sets.

**Seamless Third-Party Integrations**: TicketOS seamlessly integrates with third-party applications such as Concur, Salesforce, Microsoft PowerBI, and custom-built apps, according to the vendor. It enables integration with financial and CRM tools for seamless data transfer.

**Expert Client Services Team**: TicketOS provides an expert client services team dedicated to providing support in various aspects of the ticket management program. According to the vendor, they assist with loading tickets, order completion, catering assistance, fulfillment, report generation, and troubleshooting.

**Major Events Hospitality**: TicketOS offers major events hospitality services, aiming to optimize employee and client entertainment strategies. The vendor claims to provide engaging and memorable experiences for prestigious sports events, concerts, and culinary experiences.

**Suite Catering Management**: TicketOS simplifies the entire suite catering process, from coordinating food and beverage service to timely delivery. According to the vendor, it handles venue and caterer coordination and allows employees to place and approve catering orders directly within the platform.

**Retail Gift Cards**: TicketOS offers a retail gift card solution to complement rewards programs and show appreciation to employees and clients. According to the vendor, users can easily purchase and distribute physical and digital gift cards from a substantial catalog of trusted retail partners.

Pay As You Go

Pre Pay

Subscription

Arena Virtual and Hybrid Events

Be Certain Enterprise

Be Certain Pro

Be Certain Essential

Certain Event Automation Software

TicketOS

Event Management platforms is used to manage events, from planning to registration and ticketing, to apps for attendees.

Next Sports & Entertainment

These are features for Virtual Event software.

Registration, RSVP, and ticketing

Attendees can register, RSVP, and/or purchase tickets for the event in advance

Email marketing

Personalized email marketing to registered attendees, either within the software or through integrations

Livestreaming

Events can be broadcast live to hundreds or thousands of attendees

Audience engagement

Interactive features like live chat, polls, Q&A, and gamification

Event recording

Events can be recorded so that attendees can rewatch presentations at a later time

Virtual booths

Sponsors can set up customizable virtual booths that attendees can visit

Networking

Video and text chats specifically for attendee networking are available

Event analytics

Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Audience polling

Attendees can ask questions during the presentation.

Meeting space storage

Includes cloud storage space for files related to the meeting, which is accessible to presenters, attendees, and/or participants.

Annotation

Presenters and/or participants can make real-time annotations to presentation content, such as slides.

Remote support features

Includes features for remote support, such as remote control of mobile devices.

Handouts

Administrators of online events can distribute handouts or other supplemental, digital materials to event attendees.

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

Branding options

Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)

Integration to Marketing Automation

Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.

Attendee list export

The ability to export lists of event participants.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Participant list

Participants can see a list of other participants.

Confidential attendee list

Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

Secure file sharing

File sharing capabilities are secure for sensitive data.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

End meetings

Integrates with social media

Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

Record meetings / events

Meetings and webinars can be recorded for playback.

Dial-in attendance

Invitations include a phone number that attendees can to dial into meetings (audio-only).

Online attendance

Invitations include a link for attendees to listen/view/participate in meetings from their internet browsers.

Mute

Attendees have the option to mute themselves during meetings.

Slideshows

Presenters can present slideshows during the meeting within the web conferencing platform.

Media

Presenters can display images and videos during a meeting within the web conferencing platform.

International calling

Supports audio and video for international calls.

Multiple webcam streams

Supports multiple webcam streams for group face-to-face meetings.

Event registration

Attendees can register in advance for upcoming online events (such as webinars).

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

Responsive Design for Web Access

Web design aimed at producing easy-to-read sites across a range of different devices.

Mobile Application

Dashboard / Report / Visualization Interactivity on Mobile

In-app dashboard reports and data visualization.

TicketOS

Overview

What is TicketOS?