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Titania offers 3 different levels of support: Gold: The company's premiere service Gold Level support is our premiere service with the fastest guaranteed response time of 8 working hours, or the customer's money is returned. Includes a dedicated support line and remote assistance for faster resolution. Silver: Guaranteed response time of within 24 working hours or the customer's money is returned. Offers access to a dedicated support phone line or email help. Bronze: Covers email and web based support only. There is no guaranteed support time, but the Titania support team works to respond to all customer enquiries as quickly as possible.
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