Name: TM3
Author: Blue Zinc IT

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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### Online Booking Management
Users generally appreciate TM3's online booking and diary management features. While many users find the online booking system to be efficient and time-saving, there are some concerns raised about the lack of regular updates and the discrepancy between the desktop and online versions. Additionally, users have highlighted issues with the pricing display and the system's tendency to crash regularly. Despite these drawbacks, the automatic reminders and confirmations feature of the online diary are praised for streamlining administrative tasks and improving overall efficiency in patient management.

### Client and Patient Management
Users appreciate the ease of booking patients, setting up clinics, and managing payments with TM3. However, some users express a desire for more features in the online booking form to track patient sources effectively. Despite some minor concerns, the overall sentiment leans towards positive, with users highlighting the convenience of patient-facing features, online payment options, and efficient customer service. The system's ability to handle a large volume of patient records and appointments smoothly is acknowledged as a significant strength by long-term users.

### Financial Transactions and Invoicing
Users have expressed mixed feelings about TM3's invoicing and financial capabilities. While some appreciate the ease of invoicing and managing payments, others have highlighted the need for more detailed reports and improved tracking of unpaid invoices on a monthly basis. Additionally, concerns have been raised about the limitations in standard reports, the lack of visibility on classes attached to packages, and issues with credit notes not picking up the correct ledger code. Despite these challenges, some users acknowledge that TM3 has prompted them to embrace digital features like online booking and payments, expanding their reach in the market.

### Customizable Reporting
Users appreciate the ability to customize reports in TM3, finding it beneficial for extracting specific information from their accounts. However, there are concerns about the complexity of setting up bespoke reports and the limitations in standard reporting features, such as the lack of detailed class reporting. Some users have highlighted the need for more intuitive reporting functionalities to better suit their business needs without incurring additional costs. Despite these challenges, users acknowledge the potential of TM3's customizable reporting to enhance their financial and operational insights.

User-Friendly Interface: Many users have praised TM3 for its user-friendly interface and intuitive design. It has been described as easy to navigate between sections, making day-to-day tasks more efficient and straightforward. Multiple reviewers have mentioned that the software's visual design is way ahead of other programs, providing a modern and visually appealing experience.

Efficient Appointment Management: TM3 offers efficient appointment management features that have received positive feedback from users. The scheduling system is described as very easy and intuitive, allowing practitioners and clients to easily schedule appointments, including online bookings. Additionally, the waiting list system provides flexibility for clients to choose their own appointment times, enhancing their overall experience.

Excellent Customer Support: Users appreciate the excellent customer support provided by TM3. Reviewers have described the support team as responsive and always available when help is needed. Any issues that arise are solved in a timely manner, contributing to a positive user experience. The implementation team has also been commended for being hands-on during the transition process to TM3, ensuring a smooth adoption of the software.

Difficulties in Communication: Some users have experienced difficulties in communicating with the TM3 team, with delayed or no responses for up to three months. This lack of timely communication has caused frustration and hindered users' ability to resolve issues or receive support when needed.

Stability Issues: The software has been reported to have stability issues, with occasional crashes that make it difficult for users to access important features such as the diary or view classes. These disruptions can disrupt workflow and impact productivity.

Limited Customization Options: Users feel limited by the software's lack of customization options, particularly when it comes to creating their own custom reports without incurring additional costs. Some users believe that they should have the ability to tailor reports according to their specific needs without having to rely solely on bespoke reports from TM3.

Users have found that TM3 allows them to expand their reach and tap into a wider market through its online booking features, encouraging them to embrace digital and technological advancements. The user-friendly interface and layout of TM3 have been highly praised, making it effortless to operate both the web and desktop versions. Many users find the desktop version particularly beneficial for financial management and generating various reports.

While TM3 effectively meets users' needs, they heavily rely on bespoke reports to extract specific information from their accounts. However, some users have expressed concerns about the diminishing customer service aspect of TM3 since it shifted to online support rather than telephone assistance. Users have reported issues with out-of-hours support, especially during weekends and bank holidays. Additionally, there have been intermittent instances of server crashes and system unavailability during these peak times, leading to frustration and desires for improved support.

Despite these concerns, TM3 is regarded as a comprehensive solution for client records, online booking, and billing management. However, some users are considering switching to other software programs that they perceive to be more advanced. Nonetheless, transitioning from other software to TM3 has been well supported, although users highlight poor data migration as an initial challenge that requires significant replication.

Overall, TM3 has proven valuable in shaping businesses' direction and decision-making processes by providing robust analytics capabilities and centralized record-keeping. Users appreciate the logical system flow of TM3, aiding with compliance requirements. The ability to access each other's calendars and book appointments on behalf of colleagues is particularly valued. TM3 has also revolutionized how users monitor their business performance, enabling them to stay informed even when they are not physically present.

The availability of TM3 on both desktop computers and personal laptops makes it incredibly convenient for users seeking quick oversight of their clinics from anywhere. The software's level of detail and functionality helps users identify areas for growth, with many expressing fondness for the colorful graphs in the reports. Furthermore, TM3 is considered reliable, and any issues that arise are promptly resolved by the customer service team.

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Basic

Business

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Quality of Service Subscription

Zoom Workplace

Calendly helps organizations globally automate the meeting lifecycle by removing the scheduling back and forth, with the goal of enabling companies to close deals, hire candidates faster, and build relationships.

Standard

Teams

Appointment Scheduling Software allows businesses and professionals to manage scheduling appointments. This type of software is also known as appointment booking software and online booking software.

Blue Zinc IT

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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