What is toern?
toern offers an intelligent returns solution for e-commerce. The software automates the returns process from label creation to refunds.
Through its integrations, toern fits into existing shop and logistics systems. The solution also supports exchange processes, to boost customer satisfaction and repeat purchase rates.
Through its integrations, toern fits into existing shop and logistics systems. The solution also supports exchange processes, to boost customer satisfaction and repeat purchase rates.
By leveraging intelligent data collection from images, text, and voice inputs, toern provides insights into return behavior, enabling data-based decisions that drive sustainable business optimization.
The Features of toern
- Returns portal
- Handles the entire process from return registration to refund
- Customizable configuration options for any returns strategy
Tracking and analysis function
- Real-time overview of return data and trends
- Identification of cross-product issues such as fit errors
- Targeted optimization for sustainable reduction of returns
AI assistant for digital returns management
- AI-supported analysis of return reasons from images, texts, and voice messages\
- Automatic evaluation for data-based process optimization
- Informed decisions for better customer loyalty
After-sales solutions & flexible returns
- Flexible return options and exchanges directly integrated
- Returns are turned into sales opportunities
- Rule-based control, individually tailored to the business
