Name: Toktiv
Author: Flatworld EDGE

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

JavaScript Frameworks

Mind Mapping

Mobile App Development

Push Notifications

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Embedded Business Intelligence (BI)

Enterprise Generative AI

Partner Relationship Management

Enterprise

Accounting

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Content Delivery Networks (CDN)

Data Quality

Data Virtualization

Distributed Denial of Service (DDoS) Protection

Extended Detection and Response (XDR)

Fraud Detection

Identity Governance and Administration

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Databases

Scale-Out Storage

Secure Email Gateway

Smart Contracts

Tower Servers

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Appointment Scheduling

Competitive Intelligence

Content Management

Direct Mail Automation

Email Marketing

Email Testing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Antivirus

Security

Estate Planning

Insurance Policy Administration Systems

Insurance Underwriting and Rating

Mental Health

Public Transportation

Trucking Software

Vertical-Specific

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Toktiv is a cloud-based business phone system offered by Flatworld Solutions Inc. According to the vendor, it is designed to meet the communication needs of businesses of all sizes. Toktiv provides a platform for voice, instant messaging, and IVR services. It is positioned as a solution for small and medium-sized enterprises (SMEs), startups, remote teams, sales and customer support teams, as well as call centers. With a range of features and dedicated support, Toktiv aims to cater to the communication requirements of various professions and industries.

## Key Features

**Cloud-based Business Phone System**: According to the vendor, Toktiv offers a comprehensive cloud phone service platform for businesses. It utilizes Twilio's voice and message infrastructure and allows for voice, instant messaging, and IVR services from any device. The vendor claims that no hardware is required and that the setup process is easy.

**Incoming and Outgoing Calls**: The vendor states that Toktiv provides next-generation features for enhanced call clarity, utilizing HD codecs. It also emphasizes robust cybersecurity systems for privacy and data protection, ensuring secure and reliable incoming and outgoing calls.

**Messaging**: According to the vendor, Toktiv includes an instant messaging feature for real-time communication. Users can send and receive messages from any device, with an easy setup process and a user-friendly interface.

**Voicemail**: The vendor states that users can activate the voicemail feature under Settings in Toktiv, enabling them to receive and manage voicemail messages. This is said to enhance communication and ensure that no important messages are missed.

**Call Recording**: According to the vendor, Toktiv allows users to record and store calls for future reference. This feature is highlighted as useful for quality assurance and training purposes, providing easy access and management of recorded calls.

**Conference Calls**: The vendor claims that conducting conference calls with multiple participants is seamless and efficient with Toktiv. It enables easy setup and control of conference calls, facilitating collaboration among team members.

**Device Agnostic**: According to the vendor, Toktiv is compatible with various devices including smartphones, tablets, and computers. This compatibility allows for flexibility and convenience in communication, as it can be accessed from anywhere with an internet connection.

**Dedicated Support**: The vendor emphasizes that Toktiv provides dedicated customer support for assistance and troubleshooting. Users can rely on prompt responses and resolutions to any issues, ensuring smooth usage and optimal performance.

**Enterprise-ready UCaaS**: According to the vendor, Toktiv offers enterprise-level Unified Communications as a Service (UCaaS). It is positioned as a scalable and customizable solution that caters to businesses of all sizes. The vendor claims that it provides advanced communication features for seamless collaboration within organizations.

**Military-Grade Security with TLS and SRTP**: The vendor states that Toktiv implements robust security measures to protect data and privacy. It utilizes TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) to ensure secure and encrypted communication.

**Strong Uptime**: According to the vendor, Toktiv guarantees high uptime, minimizing downtime and ensuring uninterrupted service. It is positioned as a reliable and stable solution that meets the business communication needs of organizations.

**100% Cloud-based**: The vendor states that Toktiv is a fully cloud-based solution, offering easy access and management. It eliminates the need for on-premises hardware or infrastructure, making it scalable and flexible for growing businesses.

Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.

Personal Line

Business Line

Call Recording (add-on, business line only)

Transcripts (add-on, business line only)

International Calling (available on personal + business lines)

Ring4

Quick Start

MessageMedia SMS

Toktiv

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Flatworld EDGE

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is Toktiv?