Name: Tranquil CRM
Price: 1066.28 USD
Author: Tranquilcrm

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Product Analytics

Version Control

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Enterprise Asset Management

Knowledge Management

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Storage

Consulting and Advisory Services

Data Catalog

Email Verification

Embedded Database

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Mobile Identity

Network Performance Monitoring

Object Storage

Output Management

Server Management

Technology Business Management

Value Stream Management

WAN Optimization

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Audience Engagement

Contact Management

Content Management

Creative Management

Customer Experience Management

Email Marketing

Local Marketing

Marketing Automation

Product Sampling

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Wireframing

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Product Configuration

Quote to Cash

Revenue Operations

Sales

Application Security

Security Orchestration, Automation and Response (SOAR)

Security

Civil Engineering

Construction Workforce Management

Last Mile Delivery

Lease Management

Nonprofit Advocacy

Vertical-Specific

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Tranquil CRM is a customer relationship management software designed by Tranquil ERP to automate and streamline sales processes. According to the vendor, this software is suitable for companies of all sizes, from small businesses to large enterprises. It is commonly used by real estate professionals, sales teams, marketing teams, property developers, and construction companies. The key features of Tranquil CRM include:

**Lead Management CRM**: According to the vendor, this feature allows users to effectively manage and track leads from generation to closure. Leads can be assigned to specific teams or individuals, and their progress throughout the sales process can be tracked. The software facilitates efficient communication and follow-up with leads, ensuring timely responses and potentially increasing conversion rates. Additionally, lead data is centralized and easily accessible, providing a comprehensive view of all interactions and activities.

**Integrated Communications**: The vendor claims that Tranquil CRM offers integrated communication tools to streamline and automate communication with customers. Users can make calls, send SMS, emails, WhatsApp messages, and record all communication within the CRM. Pre-defined templates are available for personalized and consistent communication, potentially saving time and ensuring brand consistency. Furthermore, all communication history is stored for future reference and analysis.

**Performance Analytics**: Tranquil CRM provides performance analytics to track and measure key metrics related to sales and marketing efforts, according to the vendor. Users can analyze employee performance, marketing spending, social media spending, and email marketing effectiveness. The software offers insights into key performing factors and cost per sale analysis, helping organizations make informed decisions. Sales forecasting capabilities are also included to assist with planning and strategizing for growth.

**Marketing Automation**: According to the vendor, Tranquil CRM includes marketing automation features to streamline and automate marketing campaigns. Users can configure automated welcome messages, thank you notes, and product communications. Drip campaigns can be set up to engage customers over a defined period, nurturing leads and potentially increasing conversion rates. Automated responses and follow-ups ensure timely and consistent communication with prospects and customers.

**Workflow Automation**: Tranquil CRM enables workflow automation to streamline and automate sales processes, as claimed by the vendor. Leads can be automatically assigned based on performance indicators, optimizing productivity and efficiency. Automated reminders and notifications ensure timely follow-ups and task completion. The software also facilitates automated customer meeting reminders, activity reminders, and due reminders.

Basic

Starter

Professional

Unlimited

Free Forever

CRM Bundle

Tranquil CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Tranquilcrm

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Tranquil CRM

Overview

What is Tranquil CRM?