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TrueGivers

Score1 out of 10

1 Reviews and Ratings

What is TrueGivers?

TrueGivers offers a comprehensive range of products and services to support non-profit organizations in managing their data hygiene, enhancement, and analysis efforts. According to the vendor, TrueGivers caters to non-profit organizations of all sizes and is utilized by professionals in the fundraising, prospect research, donor relations, and marketing sectors. TrueGivers aims to empower non-profits to optimize their data management and improve their fundraising strategies.

Key Features

Data & Donor Stewardship Dashboard: The Data & Donor Stewardship Dashboard seamlessly integrates with your CRM, providing a centralized view of your organization's data hygiene and donor stewardship status. It offers a user-friendly platform for effective data monitoring and management.

Data Hygiene & Enhancement: TrueGivers' Data Hygiene & Enhancement Services aim to ensure the accuracy and completeness of your database. The vendor provides services such as updating mailing addresses, removing invalid addresses, flagging deceased records, and enhancing your database with individual and household demographics.

TrueDeceased: TrueDeceased offers a cost-effective solution for identifying and suppressing deceased records. According to the vendor, it automatically checks if important contacts are deceased before making a purchase, potentially saving time and reducing overhead costs.

TrueAppend: TrueAppend is a self-service platform that allows organizations to instantly enhance their records for fundraising segmentation and analytics. The vendor claims that users can preview data before making a purchase decision, providing transparency and flexibility.

TrueNCOA: TrueNCOA helps organizations save time and money by applying advanced address hygiene tools. According to the vendor, it improves deliverability rates, qualifies for postage discounts, eliminates wasted postage by updating addresses, and keeps databases free of outdated and inaccurate addresses.

VerificationPoint: VerificationPoint offers real-time data verification, standardization, and validation of disparate data from various sources. The vendor claims that it ensures the integration of clean and matched data into the database of record.

ZipDonors: ZipDonors is an automated constituent acquisition tool that scans millions of new mover records. The vendor states that it enhances these records with potential donor, volunteer, and recipient data. It seamlessly integrates with DonorMailers, simplifying the welcome mailer service.

DonorMailers: DonorMailers is a data-driven platform that integrates with CRMs to streamline direct mail communications. According to the vendor, it simplifies the process of sending postal mail acknowledgments, thank yous, event postcards, and provides tracking capabilities.

Donorato: Donorato is a flexible prospect research tool that aggregates donor and prospect data from public sources. The vendor claims that it enhances the data with demographics and firmographics, provides visualization tools, and maintains a searchable charitable giving database.

CoopDatabase: CoopDatabase aims to make cooperative databases accessible and affordable for non-profit organizations of all sizes. The vendor offers a unique approach to bring the value of cooperative data exchanges to the small to mid-sized non-profit community.

TrueGivers has BAD Customer Service to NO Customer Service at all

Use Cases and Deployment Scope

TrueGivers is linked with DonorPerfect for database health. We adopted DonorPerfect in July of 2025. TrueGivers is designed to keep our data health within our database. But it has a number of glaring flaws as of Jan 1, 2026. The system is no longer processing deceased records. I'm having to find them on my own. With each TrueGivers 'sync', all the updates that I turned off turn back on, which is causing extremly time-consuming work. I have been unable to talk to anyone at TrueGivers. DonorPerfect has been unable to talk to anyone at TrueGivers.

Pros

  • automatically making address changes
  • automatically marking bad addresses or no forwarding
  • pointing out household & individual moves

Cons

  • Talking to the customer - No customer service reps at all. I mean none.
  • Deceased records stopped processing as of January 1, 2026.
  • At each 'sync', all the work I do to turn off updates for records turns back on. This is NOT supposed to be happening.
  • Did I mention there are no customer service reps?

Return on Investment

  • Negative - so much wasted time
  • Negative - frustration at not being able to get answers
  • Negative - Running a new 'sync' is NOT an answer

Usability

Other Software Used

DonorPerfect, PointClickCare Core EHR Platform, Intuit Mailchimp