TrustRadius Insights
TrustYou's software has been a game-changer for businesses looking to streamline their operations and improve customer service. One of the …
Overview
What is TrustYou?
TrustYou is a reputation management tool for hotels, other destinations, and travel websites. It allows users to collect ratings and reviews from guests, display easy to read review summaries on their websites, and send personalized communications to guests via text…
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What is TrustYou?
TrustYou is a reputation management tool for hotels, other destinations, and travel websites. It allows users to collect ratings and reviews from guests, display easy to read review summaries on their websites, and send personalized communications to guests via text (SMS), Facebook Messenger, and…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is TrustYou?
TrustYou is a reputation management tool for hotels, other destinations, and travel websites. It allows users to collect ratings and reviews from guests, display easy to read review summaries on their websites, and send personalized communications to guests via text (SMS), Facebook Messenger, and email.
TrustYou Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
TrustYou's software has been a game-changer for businesses looking to streamline their operations and improve customer service. One of the key problems solved by the product is the ability to control and review reports and performance on a daily basis, helping users quickly cover any gaps in their operation or business. Users have praised TrustYou for reducing the time and effort required to manage paper-based processes, making it much easier to transition into the advanced Hi-Tech era.
TrustYou's Live Chat channel has enabled companies to respond to reservation requests in real-time, providing better customer service opportunities. This feature has also helped convert online visits into more direct bookings, as users can respond to guest inquiries promptly. Moreover, TrustYou's responsive design meets the growing demand for real-time services by enabling users to provide better customer service before and during their guests' stay. Finally, TrustYou's review monitoring service has been praised for its ability to collect all reviews across multiple areas, such as Google, Expedia, and Booking.com. The dashboard then graphically shows users how they are trending and identifies problem areas, allowing immediate responses directly from the platform from which reviews originated.
Convenient Consolidation: Users appreciate TrustYou's ability to consolidate all OTA and website reviews in one place, reducing time and effort spent navigating between different platforms. Many reviewers have stated that this feature is especially helpful for those in the hospitality field.
Clear Performance Picture: Reviewers have praised TrustYou for providing key performance indexes for a property's standard, giving users a clear picture of their performance in the market compared to competitors. This feature has been noted as particularly useful by many users.
Detailed Performance Breakdown: Many users find it easy to see a breakdown of their performance in areas such as cleanliness, service, friendliness, and housekeeping performance thanks to TrustYou. Additionally, this platform allows for evaluating and reviewing published reviews per guest, making it easy to access all sources and reply to them from the backend.
Limited features: Some reviewers have expressed that TrustYou's software is too basic compared to other tools on the market. They feel that it may not meet their needs as it lacks advanced functions and capabilities.
Price point: Several users have stated that the price of TrustYou's software is a weak point and needs reconsideration. They believe that it does not offer good value for money, which makes it difficult for them to justify the expense.
Not an All-In-One solution: A few reviewers have mentioned that TrustYou's software is not an all-in-one tool for hotels looking for one. They feel that there are no external tools available to complete revenue management needs, making it less suitable for larger properties.