Name: Twixor EnCaps
Author: Appiyo Technologies

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

Twixor EnCaps is a conversational AI platform that combines customer-centric conversational solutions with business process automation. According to the vendor, this platform aims to enhance customer experience by delivering personalized messaging experiences across multiple touchpoints. Twixor EnCaps is suitable for businesses of all sizes, including small enterprises and large corporations. Professionals and industries such as insurance, banking, healthcare, retail, and logistics can benefit from the capabilities of Twixor EnCaps.

## Key Features

**No-code Journey Builder**: Twixor EnCaps provides a user-friendly journey builder that allows users to easily customize workflows without the need for coding. This feature empowers users to create personalized customer journeys and automate interactions based on specific scenarios.

**Personalize Chat with Dynamic Rich Card**: Users of Twixor EnCaps can utilize dynamic rich cards to display user-intent-based data in a consolidated and engaging manner. This feature aims to enhance customer engagement and effectively convert conversations into prospects.

**Hand off From Virtual to Live Agents**: Twixor EnCaps enables a seamless transition from virtual agents to department-specific live agents based on customer preference. This feature ensures smooth and efficient interactions between automated and human support.

**Pre-built Customer Journey Templates**: Twixor EnCaps offers pre-built and customizable journey templates within its journey builder. These templates include actionable buttons and document management, simplifying the process of creating customer journeys.

**Journey Studio Authentication**: Twixor EnCaps allows administrators of the chatbot builder to add team members, facilitating collaboration and knowledge sharing.

**Built-in Testing Tools and Visualizer**: Twixor EnCaps provides built-in testing tools and a visualizer, empowering users to build, test, and launch workflows for each campaign. The simulator feature enables A/B testing of design workflows, enhancing accuracy and optimizing customer experience.

**Omnichannel Journey Builder**: Twixor EnCaps supports omnichannel customer interactions, enabling engagement across various channels such as WhatsApp, SMS, Google Business Messaging, and more. The omnichannel journey builder ensures a seamless experience for customers, regardless of their chosen communication channel.

**API Connectivity**: Twixor EnCaps offers API connectivity, allowing automatic synchronization of customer information from multiple data sources such as CRM, ERP, and proprietary systems. This feature enables intent-based personalization and a deeper understanding of customers.

**Payment Gateway**: Twixor EnCaps supports integration with payment gateways, facilitating secure and convenient payment transactions within the conversational experience.

**Enterprise Apps Integration**: Twixor EnCaps seamlessly integrates with enterprise applications, enabling users to leverage existing systems and data for a comprehensive and streamlined customer experience.

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Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

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Twixor EnCaps

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Appiyo Technologies

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Twixor EnCaps

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What is Twixor EnCaps?