TypeGenie

TypeGenie is an auto-complete customer service tool designed to improve productivity and customer satisfaction in customer service interactions. According to the vendor, TypeGenie is utilized by customer service representatives, customer support teams, call center agents, helpdesk operators, and e-commerce companies across various industries.

Key Features

Auto-complete sentence suggestions: According to the vendor, TypeGenie provides intelligent sentence completions that predict repetitive elements in customer service responses. This feature is said to help customer service representatives spend less time on repetitive typing. The suggestions are claimed to be highly relevant and personalized based on the user's past tickets.

Reduce average handling time: The vendor states that with the use of intelligent sentence completions, customer queries can be responded to faster, potentially reducing average handling time. This feature is said to allow more time for both the customers and the service team.

Consistent brand tone: TypeGenie's recommended wordings are claimed to encourage a consistent style and tone of voice across the support team. This feature is said to be crucial for maintaining a uniform brand image in customer interactions.

Auto-completion as you type: According to the vendor, TypeGenie's auto-completes appear as the user types, providing suggestions that can be used by hitting the Tab key. The suggestions are claimed to be based on deep learning technology and the user's personal writing style.

Self-learning capability: The vendor states that TypeGenie uses cutting-edge artificial intelligence (deep learning) to create sentence completions. The system is claimed to continuously learn and improve its suggestions based on the usage patterns of the user and the team.

Multi-language support: According to the vendor, TypeGenie's sentence completions work in any language, as the technology learns the user's personal writing style. The tool currently supports languages such as English, Spanish, French, German, Dutch, and Swedish.

Integration with CRM: TypeGenie is said to seamlessly integrate with CRM systems, making it easy to use standardized snippets with the tap of a button. According to the vendor, this enables faster communication and ensures more consistency in tone and content.

Increased productivity: According to user reports, users of TypeGenie have reported being 5-15% more productive in their customer service interactions. This increase in productivity is attributed to the time-saving features and the ability to provide faster responses.

Easy setup and trial: The vendor claims that setting up TypeGenie takes only 2 minutes, allowing users to quickly start their 14-day free trial. This feature is said to make it easy for companies to evaluate the tool and see the benefits it offers.