Ubefone

Ubefone is a cloud-based telephony service provided by Ubefone. According to the vendor, it is designed to cater to the communication needs of businesses of all sizes. Professionals in various industries, including DSI (Director of Information Systems), IT Managers, Business Owners, Customer Service Managers, Sales Managers, and those in the Retail, Real Estate, Transportation, Telecommunication, and Professional Services sectors, are said to rely on Ubefone to streamline their communication processes and enhance collaboration.

Key Features

Conference téléphonique: According to the vendor, this feature enables multiple participants to join the same phone call, facilitating efficient communication and collaboration among team members. The conference calls can be easily organized and scheduled.

Messagerie instantanée intra entreprise: The vendor claims that this feature allows instant text messaging and file sharing between colleagues, improving communication efficiency and facilitating quick exchanges. The platform is said to provide a secure and centralized environment for internal messaging.

Intégration Microsoft Teams: According to the vendor, this feature seamlessly integrates all the business phone system features within Microsoft Teams, a popular collaboration tool. Users can make calls, transfer calls, and access other telephony features directly from the Microsoft Teams interface.

Groupe de distribution d'appels: The vendor states that this feature enables efficient distribution of incoming calls among team members by ringing multiple user extensions using a dedicated call number. This feature aims to improve customer service and reduce missed calls.

Transfert d'appel direct: According to the vendor, this feature allows users to transfer calls directly to internal or external numbers without prior announcement, ensuring quick and efficient call transfers. It provides flexibility in directing calls to the appropriate recipients.

Annuaire d'entreprise partagé: The vendor claims that this feature centralizes and shares internal and external contacts across the organization, ensuring easy access and collaboration. This feature aims to improve communication efficiency and maintain consistent contact information.

Serveur Vocal Interactif (SVI): According to the vendor, this feature routes incoming calls to the appropriate department or person through a voice menu, providing personalized call routing and enhancing call flow. The SVI optimizes call management and improves the caller experience.

Selfcare: The vendor states that this feature offers a web-based interface for configuring, administering, and managing the telephony system. Users can easily set up and customize their phone system through this user-friendly interface, which provides a range of telephony features and settings.

Rapports statistiques des appels: According to the vendor, this feature enables real-time monitoring and analysis of call activity within the organization. It helps measure productivity and track call performance by providing insights into call volumes, call durations, and other call-related metrics.

Microsoft Teams Integration: The vendor claims that this feature seamlessly integrates all the business phone system features within Microsoft Teams, a popular collaboration tool. Users can make calls, transfer calls, and access other telephony features directly from the Microsoft Teams interface.